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Read what people are saying
about Precision Garage Door in:

Buffalo Area, NY

Precision Garage Door of Buffalo NY
has received 561 reviews, averaging 4.94 Stars:
Review:

My technician Mario Umbach was great. He came within 2 hours of my door being broken, changed out the springs and even changed the light bulbs to my garage door opener! Thank you!!!
Susan Abadir
Service Provided:
Broken Garage Door Spring Repair
Review:

I heard an ad on the radio and I decided to look them up on the internet. I was happy to see that they could respond the same day and even happier that they could get to my house after I got home from work. Mario did a great job ! He explained everything after a quick inspection and quickly got to work after we decided on what needed to be done. He was very polite and well spoken and very professional the truck was very clean and neat . Mario cleaned up after himself and everything worked out perfectly ! I am very happy with the company from the way that Lauren took my information to the way Mario called me when he was on the way . Great Job ! I would highly recommend them !!
Frank Lobrutto
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Mario was early for the appointment, He was very patient with my elderly parents and explained all the options. They chose a new door opener spring system. The work was completed quickly and the cleanup was immaculate. Give that man a raise!
Lynn Mancuso
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

The technician (Mark) arrived at our house on a Saturday about 45 minutes after I initially called for service. He was polite and professional. The work was fast and the price was right. It was nice to see that I didn’t have to pay more or wait longer because it was a weekend. Thanks!!
Eric Smith
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Matt did a fantastic job he explained everything to me and answered any of my questions he cleaned up after himself he was very courteous and professional I would welcome him back any time to work on my garage door
John Zurek
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Mike did a great job,he's a credit to your company and I were still in business I would hire him in a heartbeat.
Carl Manzella
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

We were informed who was coming to install our new door and when they would be coming. They arrived when they said they would and we were very satisfied with the installation. I would recommend Precision Door to friends and family.
Kathleen Gingrich
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Tech was great ! Easy install , hassle free . From start to finish it was a five star experience
Joseph Meli
Service Provided:
Install Garage Doors
Product:
Cables
Review:

Great job. Rob is the best. Here and done in 45 minutes.
Gerry Zoladz
Service Provided:
Garage Door Repair
Product:
Rollers
Review:

Just finished talking to Mark from Precision Doors. He did a great job informing me about the process of repairing my door. His knowledge and professionalism made me feel comfortable. I have confidence that this is the right decision. Great company.
Ed Little
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

because we had them before and was very satisfied with them but I do want to file a complaint about the guy that came out to give us an estimate his name was barry and he was really rude when I asked him to take the garage door down cause my mom had to get her car out anad he did not want to do it and then he got really nasty with me.
Debbie Hoey
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

The quality of the technician's workmanship was very good (Ryan); however, the phone customer service needs improvement. There were scheduling errors; timing delays (I think the technician is overscheduled for the work needing to be done in one visit); and the attitude about "things happen" and " I guess we made an error in scheduling" is not very professional- minimal apology for the inconveniences.
Deborah Provenzano
A Response from: William Geary

I am so sorry everything didn't work out as you had hoped. We very rarely get complaints about our scheduling considering all information is posted directly on the invoice followed by email appointment confirmations. We will look into this to see if there are improvements that can be made.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I had an 08:30 appointment, but the installer did not arrive until 10:00. In his defense, he did contact me and said that he was running a bit behind and if that was going to be a problem. I said that it wouldn't really be a problem. After he arrive, he proceeded to install a beautiful door with quality workmanship. We both checked for proper operation and he gave me lubrication instructions. I would recommend Precision Overhead Garage Door Services if you need to replace a garage door.
Ed Loeffler
A Response from: William Geary

Our apologies, however installation appointments are in time frames, not specific times. We scheduled your installation from 8-10am, not 8:30am. Afternoon appointments are scheduled 12-2pm or 1-3pm as we do not know how long it will take to load up in the morning or finish a previous job prior to an afternoon install. Thank you for your business.

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

This business is awesome! I called Precision Friday morning regarding my garage door opener not working. I was lucky to get an appt. that afternoon. I was told that a tech would be here between noon and 4:oo pm. Well at 12:05 Mike showed up and he was excellent! Mike was friendly and explained what was wrong and that he could repair /replace the opener. Well within an hour I had a new opener and I decided to get a new garage door. (price was right) Mike is very friendly and had the knowledge to assist me in replacing the opener and making a choice for the new door. A great big THANK YOU to Mike and Precision.
Cynthia Walczak
Service Provided:
Garage Door Opener Install
Product:
Opener
Review:

Your installer Matthew was great. He cared about our property, was professional and courteous. Thanks for a great job. Love our new door.
Bill Roberts
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

MATHEW CARBERRY HE DID A EXCELLENT JOB FOR ME! I WOULD GIVE HIM SIX STARS.
Richard Norek
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Excellent!
Dan Biddlecom
Service Provided:
Garage Door Repair
Review:

Service call was on time and work was completed professionaly
Peter Naylon
Service Provided:
Garage Door Repair
Review:

Mike repaired my garage door so efficiently. He was very professional and did a great a great job.
Lila Deiderich
Service Provided:
Garage Door Repair
Review:

Very informative & polite
Sandy Kurdys
Service Provided:
Install Garage Doors
Review:

We got our garage door fixed. Robert explained clearly what’s the problem was and also, he gave us some options to repair the door. We are really impressed with Robert. He is very efficient and fixed our garage door within an hour. I would recommend him to anybody in the the future. Thank you Robert!
Kumi Arachi
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

gust 20th between 10 a.m. and 11 a.m. Patrick M did not show up until 12:30 I specifically told the lady when I made the appointment that I must be out of my house by noon for a golf date and Sheridan which I missed. I think you have to come up with a better communication system between the customer and the employee that's coming to the house I was told her there was a delay I would be called and I would have canceled my appointment for a different date but I ended up canceling my golf outing which I'm not happy about but it all ended okay Patrick was very courteous and professional and I am having a new garage door installed in 4 to 6 weeks
John Zurek
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I do not usually give reviews. However, I was so impressed with Rob, the tech, that I feel he deserves praise for the manner in which he conducted himself as he explained what needed to be done for my garage door to operate at peak performance. He represents a professional, personable, and positive attitude which is all too often neglected in today's business climate. Thank you Rob for a job well done!
Roy Saporito
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Five minutes! That's how long it took Mario to diagnose my garage door problem when a competitor couldn't figure it out even after several hours. I first went with one of the larger if not the largest outfit. They said it was the logic board. But, following installation and after almost three hours, the tech was unsuccessful in reprograming the remotes or the key pad. (I truly felt so bad for this tech as I strongly suspect he was not properly trained) Then I had to put up with condescending customer support, unempathetic upper brass together with what I later learned was the installation of an eight year old logic board that either wasn't working or was incorrectly installed. Such unnecessary grief. Intuitively, I knew it was a simple issue but it needed someone with experience to focus in on the problem. I found a five star rating for Precision on line and Mario came within 15 minutes of my phone call to the office (I got lucky) and solved the problem with a brand new (not eight year old) logic board (which he had on his truck) and easily reprogrammed the remotes and key pad. Checked the tension and give me advice on how to care for the garage door etc. Here and gone in about 45 minutes. Came with a sincere smile, kind disposition and was clearly well trained. You know those people you're lucky to come across when needed who answer your questions even before you ask them? Those people are assets in any organization. That's Mario. Mark Giangreco
Mark Giangreco
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Outstanding service. Mario is a true professional who explained what options best fit our needs. I would recommend precision to any one who has garage repair needs.
Michael Sullivan
Service Provided:
Garage Door Repair
Product:
Springs
Review:

I purchased a new garage door and opener from Precision. We had the pleasure of having Joe tech ID.#31 do the install. He did an excellent job in extremely hot weather. Couldn’t be happier with our new door and Joe. A+
Cathy N.
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

We were very pleased with you people !! Mike was the best !! He was fast anddid a great job !! he eas so informative !! Again we will tell our friends and family what a great job you guys did !! We will be back if we need anything in the future !! Thanks so much for being there when we didn't know who to call !!
Edward and barbara Lach
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

The speed and complete information on this call really impressed me. After Bob left, spending the money did not bother me at all. A feeling I don’t get often ????
Dan Dallmann
Service Provided:
Garage Door Repair
Review:

MARK CARBERRY WAS EXCELLENT WITH THE DOOR REPAIR AND WE WERE ABLE TO PURCHASE A NEW PANEL DOOR. AGAIN THANK YOU FOR PERFECT SERVICE. DICK NOREK
Richard Norek
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

We recently had an issue where our garage door broke at 5 pm. I was able to call Precision, as a new customer, and get a same day appointment. The tech, Barry, arrived right at the start of our service window and was incredibly helpful. He explained what the issues were and what had to be replaced, as well as what should be replaced but didn’t have to be. He explained what our last repair company did that could have been done differently to prevent this from happening. Barry quickly made the repairs and was on his way. I will definitely be using Precision for any future repairs. 5 stars all the way from the staff on the phone to the repair tech.
Josh
Service Provided:
Garage Door Repair
Product:
Springs
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