Review:

Put in a call because a spring and its cables failed on our garage door. We were told that someone would be out on Saturday between 8am and 12pm to give a quote. Your tech, Daniel Sayre, called at about 7:40, said he'd be arriving at 8am, and showed up right on the dot. I have to say that he was one of the friendliest and straightforward service techs I've ever dealt with. He evaluated the situation, gave us all the options, and then had all the requested work done in under two hours. I will definitely be recommending you guys to anyone who needs garage door work done. Thanks again!

Review:

I read a bunch of reviews before calling and decided to give this company a shot - i reviews are amazingly accurate - i called about 12:30 Eric was here by 2 - he tried everything he could to fix our issue without having to change the motor , unfortunately that didn’t work , so he left and i called about 5 minutes later to say we were going to install the new motor - he was back before 4pm and did a fantastic job , explained all of the options , wasn’t pushy and was completely transparent- he did a fantastic job installing new sensors , new springs , new motor, keypad etc. i will recommend to anyone in need of assistance

Review:

I had a new concrete pad poured in my garage and the door needed an adjustment to seal properly. Anthony G came out on time and solved the problem . I had them install the door a few years ago and wouldn't hesitate to call again. thanks great job

Review:

My springs broke on my garage door today. I called and they said someone would be out that afternoon. They were there 25 minutes after I called. Great response time. Mario, the service tech came out and explained everything to me. The job was done in an hour. I couldn’t be happier with the service.

Review:

Excellent job couldn’t be more pleased. Thank you

Review:

very pleased with Anthony Graci the technician that came to home very professional and helpful. Looking forward to seeing the end results !

Review:

Our Service Technician was courteous, polite, happy, and understood our request for service without explanation. This is the 3rd time I have used your services and have been highly pleased and impressed each time. Thank you!!

Review:

My technician was Daniel Sayre. I give him five stars. He was honest, thorough, kind, quick. Love the new opener.

Review:

I called Precision because my garage door springs had snapped. Mario Umbach was dispatched to my house and arrived right on time. Mario assessed the situation and advised me on my repair options. He was very professional and thorough. After figuring out what I needed he started on the repairs. You could tell he knew what he was doing, was very careful and kept his work area clean. He made the repairs in about a hour and now my garage door works like new. If you want a good quality job call and request Mario Umbach.

Review:

Had a really good experience with Travis and Scott today as they installed a new garage door and opener. They made a good team and professionally represented Precision. Role modes for sure!!!

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Excellent work

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Precision promptly returned to make adjustments to new motor install. Thanks!

Review:

I’ve had the pleasure of speaking with your online chat representative at 4 AM on a Monday, your scheduling staff for Cheektowaga (716-272-1124) later Monday morning, and especially your service personnel at my home on Wednesday. * I chose to have the work performed 2 days after my call to the scheduler, for my convenience, knowing that you indeed would have been at my home within hours had I needed it. Thank you. Having been a Facility Manager at a major manufacturing, sales, and warehouse facility for 12 years, I know ‘quality’ when I see it! I am quite impressed with the actions and capabilities of your employees: including those ‘live’ online, those involved directly in the scheduling service, and the on-site Service/Sales personnel I met today, Eric Bruton. and his teammate Scott. The scheduling person I spoke to was on top of her game, spoke succinctly, and recited back to me the information I presented, so as to be sure she had everything she needed of me. I often find it difficult to understand many individuals on the telephone, so I especially appreciate her being well-spoken, efficient, and professional. I applaud your initiative for keeping your vehicles well-functioning (stocked and ready to go), and visually outstanding with the perfect vehicle wrap design. Having sharp, clean, newer vehicles of course speaks volumes for any company. Your website was very professionally done: It provided me with all the information I’d needed to arrange for somewhat urgent service to repair a double garage door that had fallen off track, detaching the lift cables, and was left hanging awkwardly. Recognizing that it was time for professionals to take charge, I left it safely suspended with heavy ropes and called for an appointment. To me it appeared the job would involve a lot of work for two capable technicians, so I appreciate that your technicians were knowledgeable, efficient, team-orientated, clearly dedicated to serving the customer, and that they performed the job so quickly. Specifically, regarding the work at my home, Eric Bruton discussed the options of repair versus replacement. I decided to purchase a new door and hardware, but needed the door in a usable condition immediately, to protect the contents inside the garage. The crew of two repaired the door in less than 2 hours utilizing most of the old components, thus keeping the cost down. With the proper tools on hand, and the skills of the technicians, the track was straightened, and the torsion springs, cables and pulleys were reconnected and adjusted perfectly. Voila; the door was all set for a couple of months. A few weeks waiting for the new door is most agreeable. What’s a few weeks of waiting, when a complete new door, at an excellent price I must say, will be custom manufactured and installed soon. I was happy to pay the service/repair fee, for once the work was completed, the old door worked well enough to last quite a while. Though the repair cost was unexpectedly low, and the repaired door worked fairly well, I thought it would be best to install a new door for appearance sake, and to keep the garage protected for another 20 years. The cost of the new door, installed, was very reasonable, so I placed a down payment Immediately. Please relay my thanks to your inside associates who may have been involved, and particularly to the technicians for a job well done. I feel comfortable that I‘ve chosen the ‘right’ overhead door service company. I look forward to the installation of the new paneled overhead door in a few weeks. Sincerely, B. Kirst

Review:

Mark, the technician was great. Found the problem quickly, was helpful and friendly. I would not call anyone else for garage door service because they are great! Called Saturday and the came that afternoon.

Review:

Had a spring on the garage door go, resulting in injury. Called and scheduled an appointment that ended up being the same-day. This occurred During Covid-19 pandemic - technician showed up wearing a mask and was conscious of social distance/safety. Eric was very professional and gave us many options without pressure/sales pitch. Did a LOT of work for us and did a great job.

Review:

All I could do was smile!! My garage door was perfect. It really looks good. The installers were exceptional and courteous on top of that, When I saw them putting on the final touches, I was quite impressed. All I can say is THANK YOU. D.B.Dickson

Review:

Called at 10 a.m., problem solved before 1 p.m.! The receptionist quickly accessed our account from 2013 records, assuring a service call the same day. We were delighted! Eric, the technician. arrived soon. masked and gloved, replaced a broken safety sensor with OEM parts, solving the problem immediately. The receptionist was very helpful, reassuring, and courteous.

Review:

Very professional. Very informative and efficient and timely. Overall very satisfied.

Review:

Very quick, friendly and efficient service, however the cost was about twice what I thought/felt it should have been.

Review:

Eric was my technician and was wonderful: very professional, explained problem/possible solutions thoroughly without pressuring me into a larger job. He was polite-and even showed me how to disconnect the door if necessary! I definitely will use you again [but hope not in the near future!] Eras Bechakas

Review:

On time, courteous and very knowledgeable. We enjoyed discussing options with Eric Bruton and his insight to getting us what we needed for our garage door.

Review:

Had a call in for service which ended up being a new opener (I kinda figured I would need a new motor). Eric showed me options, I made selection but he ran into a problem. Problem was resolved but it did result in a labor charge for me..not unexpected. He explained all details, whys and wherefores of what I should do and what had to be done. He was very professional and admittedly took pride in his work. Will not hesitate to call again should I decide to remedy any options I chose not to do today.

Review:

The tech, Eric, that came out was fantastic! He was right on time and explained everything to me and did a fantastic job.

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Eric was very pleasant and knowledgeable in his work performance. He patiently explained our options.

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Excellent service, a pleasure to work with.

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Eric was great

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Very happy with our spring repair and garage door is like new. Our service tech - Eric was very nice, explained everything well, provided a few options and very efficient. Our garage was up and running in under two hours. I am very happy with the service and would highly recommend them to family and friends.

Review:

excellent job.

Review:

I had a very good experience with Precision installing a new garage door to my home recently. The technician explained what I needed to know about my new door and provided excellent materials. He did his job efficiently and with competence. I am very pleased with my new garage door!

Review:

Ben and Eric came to the rescue! Our garage door almost fell off the rails... would not close or open. Within 45 minutes of calling for a repair call, Eric was at the door and ready to repair our garage door. They were very informative, polite and clear about the situation and what repair that was needed, Thanks again guys!