Review:

I called today because my spring was broken on garage door. We want to purchase a new door since original door is 50 plus years old. Mark was very courteous and professional. Gave us a price on a new door and repaired our old door until the new door is installed. We were very happy with the quick and efficient service Mark gave.

Review:

The installation crew was excellent and for the most part did a great job. The outside touch pad is a little flimsy. Not sure if it was mounted correctly or needs to be tightened. The only complaint I have is when I called to have a new Garage Door Opener installed, I specifically asked for the Liftmaster Elite 8550 and new neoprene /sealed bearing rollers. I was told they had everything in stock. I specifically asked if everything would be on the truck when they arrived and I was told yes they would have everything. Well, when they arrived I was told it was the Liftmaster Elite 8550 was not on the truck and there were none in stock. They had three in stock but they are now gone. They did have the rollers I wanted. So, I had to settle for another manufacturer, Linear. I chose the Liftmaster Elite because I wanted a battery backup. The one installed does not have that feature. The installation crew said that the Linear would be coming out with one that has a battery backup. I think Precision should add that feature to my opener at either no cost or at their cost. When I called and was told they had a Liftmaster Elite in stock, why didn't someone put one aside for me. I would have given a higher rating but their customer service is not what I expected and this issue should have never happened.

I'm sorry about that Frank. That should have been on the truck. It was also in the tech notes that he should have that to install.

Review:

Just had what we thought were issues with our opener. Mario checked everything thing out and it turned out to be our door. Mario was quick, polite and very nice. He explained everything. I will definitely be a customer for life.

Review:

The guys did a great job finding the problem and then correcting it. They also adjusted the other door when they were here. Awesome job,. The door doesn't pop any more when it goes up and down.

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i called Precision late in the afternoon on a Friday, scheduled an appointment for the following day. i was told the technician would come between 12 and 4. Mario called at 11:30 to say he'd be at my house at 12, which he was. he was very professional, honest, pleasant and courteous. he explained 3 options available to me, and said it would take approximately 2 hours to complete the work, which was what it took. i would absolutely recommend both Precision and Mario!

Review:

Michael was excellent! Thank you for fixing my garage door opener!

Review:

very informative 5 star

Review:

Very professional would best describe the company. Provides options that’ll suit your needs and then some.

Review:

Our neighbor Renton had a garage door installed and was very pleased with the service and the door. He made the referral of your company to us. Today arrangements have been made for your company to install a new garage door and opener in the next 4 to 6 weeks.

Review:

Mario did a excellent job, great company to hire

Review:

Mark C. came & gave me prices on both a replacement garage door; and to fix my present garage door. I was concerned with the parts that weren't replaced failing; so I went with the new garage door. Mark was both knowledgeable & friendly; and answered all my questions. He wasn't pushy; and he was helpful. Thanks, Bob W. West Seneca

Review:

I live in the Village of Sloan and just had a single and double garage doors installed with new garage openers. Travis our technician and his partner were very courteous and knowledgeable and arrived on time as scheduled.. They took down the old doors and removed them when they left. They installed the new ones and were very precise in their workmanship. They explained the operation of the doors and made sure I understood the way they worked. When completed they made sure everything was cleaned up and all the old material was removed. The professionalism from the time I called until the everything was completed was excellent. I would not hesitate to recommend Precision Garage Door to anyone.

Review:

Precision Garage Door installed a garage door opener for me 3 years ago and I recall their expertise and professionalism. Travis arrived yesterday and installed a new garage door and his preciseness and attention to detail was noted. He was courteous and explained the process to me, length of time to install, and was very knowledgeable. I am thoroughly pleased with the outcome- a new door that is not only attractive but also energy efficient. From my first appointment with Precision to discuss the purchase of the door, I found this company treats the customer with a "service based approach", which is very appealing today.

Review:

Very professional installation Joe the installer was great answer all my questions very knowledgeable and I definitely recommend Precision garage five stars

Review:

Saw the coupon offered,called and an appointment was made quickly for both services. The technician called prior to arrival and the service was completed as requested. I especially appreciated the options that were offered during the July 20 repair. I will definitely recommend your company if someone is looking for a garage door service.

Review:

Mario was a friendly technician, prompt & courteous. Mario definitely deserves 5 stars. Would recommend him highly.

Review:

Your installer, Bob, was very professional & capable - got right to the job and it was a job well done. I was especially pleased to have the door fixed the same day I called as I did not want to leave my car out for the weekend. I would highly recommend you to any one. Thank you, Sharon Kurek

Review:

My technician Mario Umbach was great. He came within 2 hours of my door being broken, changed out the springs and even changed the light bulbs to my garage door opener! Thank you!!!

Review:

I heard an ad on the radio and I decided to look them up on the internet. I was happy to see that they could respond the same day and even happier that they could get to my house after I got home from work. Mario did a great job ! He explained everything after a quick inspection and quickly got to work after we decided on what needed to be done. He was very polite and well spoken and very professional the truck was very clean and neat . Mario cleaned up after himself and everything worked out perfectly ! I am very happy with the company from the way that Lauren took my information to the way Mario called me when he was on the way . Great Job ! I would highly recommend them !!

Review:

Mario was early for the appointment, He was very patient with my elderly parents and explained all the options. They chose a new door opener spring system. The work was completed quickly and the cleanup was immaculate. Give that man a raise!

Review:

The technician (Mark) arrived at our house on a Saturday about 45 minutes after I initially called for service. He was polite and professional. The work was fast and the price was right. It was nice to see that I didn’t have to pay more or wait longer because it was a weekend. Thanks!!

Review:

Matt did a fantastic job he explained everything to me and answered any of my questions he cleaned up after himself he was very courteous and professional I would welcome him back any time to work on my garage door

Review:

Mike did a great job,he's a credit to your company and I were still in business I would hire him in a heartbeat.

Review:

We were informed who was coming to install our new door and when they would be coming. They arrived when they said they would and we were very satisfied with the installation. I would recommend Precision Door to friends and family.

Review:

Tech was great ! Easy install , hassle free . From start to finish it was a five star experience

Review:

Great job. Rob is the best. Here and done in 45 minutes.

Review:

Just finished talking to Mark from Precision Doors. He did a great job informing me about the process of repairing my door. His knowledge and professionalism made me feel comfortable. I have confidence that this is the right decision. Great company.

Review:

because we had them before and was very satisfied with them but I do want to file a complaint about the guy that came out to give us an estimate his name was barry and he was really rude when I asked him to take the garage door down cause my mom had to get her car out anad he did not want to do it and then he got really nasty with me.

Review:

The quality of the technician's workmanship was very good (Ryan); however, the phone customer service needs improvement. There were scheduling errors; timing delays (I think the technician is overscheduled for the work needing to be done in one visit); and the attitude about "things happen" and " I guess we made an error in scheduling" is not very professional- minimal apology for the inconveniences.

I am so sorry everything didn't work out as you had hoped. We very rarely get complaints about our scheduling considering all information is posted directly on the invoice followed by email appointment confirmations. We will look into this to see if there are improvements that can be made.

Review:

I had an 08:30 appointment, but the installer did not arrive until 10:00. In his defense, he did contact me and said that he was running a bit behind and if that was going to be a problem. I said that it wouldn't really be a problem. After he arrive, he proceeded to install a beautiful door with quality workmanship. We both checked for proper operation and he gave me lubrication instructions. I would recommend Precision Overhead Garage Door Services if you need to replace a garage door.

Our apologies, however installation appointments are in time frames, not specific times. We scheduled your installation from 8-10am, not 8:30am. Afternoon appointments are scheduled 12-2pm or 1-3pm as we do not know how long it will take to load up in the morning or finish a previous job prior to an afternoon install. Thank you for your business.