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Read what people are saying
about Precision Garage Door

Precision Garage Door of Buffalo NY
has received 1368 reviews, averaging 4.93 Stars:
Review:

Called Precision Garage Door to repair a broken spring installed on the garage door installed on my new build less than 4 years ago by one of their competitors. They were able to send a technician out within hours, they had the materials in stock, the technician provided an honest assessment and product options without being pushy, and completed the repair safely in a timely manner. Thanks to Precision, and specifically to Mario, for a job well done.
Jim Pazderski
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Mario, the technician that was at my house was very professional, answered all my questions, he called and arrived on time, in fact he was early and I was very pleased with the service call, including the representative I spoke to initially.
michael cary
Service Provided:
Garage Door Opener Repair
Review:

5. I'm happy with the work and the gentleman who came out to put it on were very good gentleman they did an excellent job and I'm very happy with precision
Ron Deschenes
Service Provided:
Install Garage Doors
Review:

I just had a new garage door installed and am very satisfied. Mario (sales rep), John and Colin (installers) all arrived on time and were very courteous and professional. The door is high quality and looks beautiful. Great company to deal with and I highly recommend Precision Door.
Mary Ann P
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

I needed someone to come and look at the garage door opener that was previously installed by Precision and they came out the next day and replaced the unit. Everything is working now and the technician was super nice about it.
Donna Wilson
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Good service. Opener was installed in one hour and technician explained everything thoroughly.
Joseph Tuminno
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

We had a great experience from beginning to end! We used online chat and they were able to send us someone within a few hours. Our technician, Eric, did an excellent job of explaining everything to us. He gave us multiple options, as well. We replaced our garage door opener, sensors, cables, springs, and keypad (everything but the door, pretty much). The service was performed the same day and we’re very pleased with the results!
Christen Schulenberg
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

I had never used Precision before. My usual company were unwilling to come for 3 days, so I called Precision due to their ad stating emergency same day services. I received a prompt call back, and they were at house within a little more than an hour. It turned out to be a major issue, and I wa given 3 options. I ended up with the most expensive one because it seemed to make sense. Door is far quieter than when it was news. Serviceman was courteious and professional. I am very pleased with results
Jack Small
Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Review:

The installers were great, had our new door up and running very quick.
Pauline F Anderson
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Eric did a great job GIVE THAT MAN A RAISE
Jim Darcy
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Collin made a repair on our garage door,and his knowledge of the business and answed all of our questions convinced us to purchase a Precision garage door.
James Kaczmarski
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Excellent service from beginning to end. Called on a Saturday morning, they were at my home by 2pm. Eric (my technician) was polite, efficient, and well versed when taking the time to explain and show us issues!! I would recommend to anyone. And just to clarify, product purchased would not all multiple choices, we went with a package that included spring, rollers, and cables which included a 5 year warranty
Barbara Meindl
Service Provided:
Garage Door Repair
Product:
Springs
Review:

Technician came out when expected, so one star! We had a chain that had come loose because two bolts had sheared off at the pulley assembly. The technician kept talking about checking the motor and how it would cost $149.95 an hour to do so. I told him it was NOT a problem with the motor, but rather the chain coming off the pulley. He kept saying he was first going to check the motor. Oh, and, hey! A new motor would cost $500 plus two hours at $149.95/hour to install it. I told him he could leave. Ended up spending $75 for a "service call" for no service because the technician would NOT stop talking about selling me a new motor. i was hoping for his expertise in fixing the existing problem, but... No. It was a sales call, pure and simple.
Craig Davison
A Response from: William Geary

Not sure where to go with this so I'll start with the chain and bolts you are referring to, are part of the motor. So yes, we need to look at your motor to see why the parts are breaking off and we charge $149/hr labor for repairs. Considering the bolts are shearing off of your motor rail, yes we are informing you of what a new motor could cost considering the parts and labor are going to add up. No, there is no labor on top of the new motor price, however if you feel you should direct us on how to repair your garage door "your way" there will be a labor charge on top of the motor we will have to replace when your idea of a repair does not work. We appreciate the opportunity to try help you, however we don't offer expertise we offer repair and installation.

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Wow! What service. First, when I called I never expected that an appointment could be made as quickly as this. I was emailed a message confirming the window I could expect the service person to come right after I hung up the phone. Shortly after that, I received a text message from the service person with the time he expected to come. Here's the shocker-it included a picture of the repair man. Great for seniors to be able to identify who's coming. He arrived ON TIME and introduced himself. The only entrance available was my front door. He offered to remove his boots before entering. Very thoughtful. He explained all of the options available to me and I selected the one that best fit my needs and level of use. No pressure on any options. I respect this. He was polite, respectful, and responsive to my specific needs. Th company has a great website that introduced the service folks and their managers. I really appreciated their use of technology (email, text, and even a live chat with a very polite help person). Finally, after visiting visiting the website, I found that they had an A+ rating with the BBB. I would recommend them to anyone and already let my sister know how we were treated. Great company.
Joe Rizzo
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I called Precision after reading so many satisfied customer reviews, and I can add my name to that list, as well. As our garage door lock would no longer engage and stay locked, Collin tried to repair it, but it wouldn't work, so he tried to replace it, but the new lock didn't cover the holes left in the garage door from the previous one, so he replaced it to cover the holes, and suggested the side lock which solved the problem. I was very happy with his work, and he left everything spotless, and I would definitely recommend him and Precision Door Service.
Liane M
Service Provided:
Garage Door Repair
Review:

I chose Precision because of the positive reviews I viewed on line. And I wasn’t disappointed. Eric came within an hour of my call for service. He was professional, accessed the problem promptly, listed out the choices for repair, and left me with the decision. I definitely would recommend Precision.
Judy Mowry
Service Provided:
Broken Garage Door Spring Repair
Review:

Mike was extremely professional. He diagnosed the problem and had things shipshape and working in short order, all the while sharing helpful maintainence information. I would heartily recommend Precision.
Susan Potter
Service Provided:
Garage Door Opener Repair
Review:

Both visits (estimate & installation) were great. Techs were professional, explained everything and did a great job on the install. Door is beautiful and extremely quiet (we have to check to actually see if it opens/closes!) Great job guys!
Joe Gilbert
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

good job. However, I was quoted a price over the phone prior to installation and I also printed a coupon from your website for $ 15 off of a installed garage door opener. Your technician upon consult with your office would not honor the coupon. Otherwise satisfied. Therefore I give you 4 stars out of 5.
Tom Robson
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Just had two new openers installed along with brand new hardware for my existing doors. My service tech Rob was very upfront, honest and matter of fact when it came to discussing what needed to be done. He did an outstanding job, very professional. I would highly recommend!
John S.
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Very impressed with timely service--Tech. was here within 3hours of call--finished within 1 hour (at 8:00 pm !! )
Larry Gee
Service Provided:
Broken Garage Door Spring Repair
Review:

Technician Marior Umbach installed the Garage door motor for my home on 3/6/19. He did good work. Thank you for your work.
Lan Yeh
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Great, quick, friendly service. More expensive than I anticipated, but problem resolved.
Craig Connock
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Pro: Quick service Con: They left my garage squeaking more than it was before the springs were changed. Called back to have them oil/fix it and the service guy shows up wanting to charge us another service fee for something they did! He refused fix it because we said we wouldn’t pay for something the company did. They thought they were being nice when they said we’ll let the service fee go this time but next time you call, we will charge you just to show up. I thought this was shady and horrible customer service; not backing up your work and fixing the problem. *Thanks Precision for making my family cringe every time that garage door goes up and down. TAKE CARE OF YOUR CUSTOMERS AND DON’T WORRY SO MUCH ABOUT THE ALMIGHTY DOLLAR.
Jeff Napier
A Response from: William Geary

We're sorry you were unhappy with the service. We made recommendations on the first visit to replace damaged components that were causing the noise you were complaining about. The fix is replacing the broken part that was making the noise. You declined this now the door is still making noises.

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Rob came and not only did a great job but provided great information for proper garage door maintenance. Thanks
Keith Mackienzie
Service Provided:
Garage Door Repair
Product:
Cables
Review:

Bob was great, gave us alot of good information that helped us to make a good decision. I will highly recommend to all my friends and family.
Pauline f Anderson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
Review:

Met Collin A the Precision garage door co. Tech. He was very knowledgeable, (he new his business). He explained what he felt what else should be done to the door besides changing the springs to make it operate like new. I took his recommendations and had him do the work. He was right, the door works like new. I give him a A++. So I'm giving Precision Garage Door Co. ??????????
Carl Strzalka
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Robert was very friendly and knowledgeable. Would definitely recommend to a friend.
Richard D.
Service Provided:
Garage Door Repair
Review:

Great and quick service
Craig Leone
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Rev. Jan Michael Nace, Gowanda NY. A new garage door, fully insulated, was installed today and we are so happy with the service and quality of the entire transaction. It was reliable and professional from the beginning. The price was outstanding and business friends of ours told us when we mentioned the pricing that they were impressed with your prices. We recommend you whenever we can!
Rev. Michael Nace
Service Provided:
Install Garage Doors
Product:
Garage Doors
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