Garage Door Repair in Buffalo NY

Susan Wollen

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great quick service. Straight forward about repairs and very professional. Nick G was great!

Debbie Lennox

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I’ve been using Precision for many years and they continue to offer excellent quality no matter what the issue. Nick came to service my garage door and was professional, knowledgeable and pleasant. I will continue to recommend them to anyone who asks!

Rosalie Zuccari

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I bought a new Percision Garage Door 6 yeabrs ago so they are the only ones I all when I have a problem.

Brian Leidolph

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very pleased with this door company. We purchased a door from them, and they 100% stand behind their products. I highly recommend them. Great doors, great staff, great service. Not only the tech's in the field, but also the staff at the showroom.

Tony Walton

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Same day response, two single-car garage doors repaired, moving parts completely replaced and upgraded in two hours with no mess or interruption. Robert Dressler of Precision Door is a friendly, experienced, and highly effective technician. Highest quality professional work carried out wth no unnecessary pressure to buy more than was needed to restore like-new functionality. Strongly recommend this company and individual for anyone needing garage door repair or replacement!

Daneil Rinow

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Good service

David Smith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

This morning my garage door would not open due to cables having snapped. I called Precision to have it repaired and was told that a technician would be here between 10 and 2. He was here just after 10 which was great. Bob Dressler was knowledgeable, friendly and quick! He explained everything that needed to be done, had all the parts on the truck and got the job done in less than 90 minutes. The garage door works like brand new now. Great job. Highly recommended!

Samuel Pitrola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My tech Rober My technician Robert he was top notch. He knew his job + worked very neat and clean and he was done in an hour and a half and then explained everything to me + told me. Don't hesitate to call if anything's wrong. It's lifetime warranty anytime day or night so I really appreciate that. I am glad to had picked the precision over at door

Kurt Kaufmann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

So grateful for the quick response. The repairman was not only knowledgeable but very polite. Thank you, Precision!

Lynn Hemmings

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My serviceman Luis was a perfect combination of friendly, professional and knowledgeable.

John Sniadecki

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Tech was here for no more than 15 minutes. He replaced a missing bolt from the opener arm & spray lube the hinges and rollers. That cost $200! Seems to be alot for 15 minutes of work & a minimal cost for materials.

Sharon Lamartina

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I always use Precision. They get the work done fast, and the technicians are great. My technician today, Luis was courteous and professional, and did the job expertly.

Maureen Saab

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service is professional and Robert is personable as well as professional. I have been pleased with the service and quality.

Henry Magyar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Nick was kind and to the point and fixed the garage door in an efficient and professional manner. Nick was easy to talk to and did not try to rip me off like other garage door repair places that o have used in the past.

John B.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Our garage door stopped working one day before we were closing on the sale of our house. Precision came out same day, fixed the issue in less than an hour, and for an extremely reasonable price. Bob saved us from a major headache!!!

Philip Mendola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very fast installation and very professional response to the issue

James Schultz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was extremely happy with the install of a new garage door opener. I also got a new pad and 2 remotes. Outstanding customer service and very reliable

Karen Malaney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob did a wonderful job replacing the motor. He did a thorough explanation of how to use the new equipment.

George Geib

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

What great fast service! The technician was very thorough with explaining the issue and fixing it too. We've relied on them for installation and don't hesitate to call them for repairs! Thank you.

Joe Buonocore

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Rob was excellent from start to finish. He called when he was on the way, and gave an estimated arrival time. (BTW he was also same day service) When he arrived he talked to me about what we were dealing with, reviewed the situation with me as he looked at all the components of the needed solution, and then went to work. No pressure no sales pitch, just how we were going to get things fixed today. While he was finishing up, he answered some other general questions and also took a minute to make sure everything else on the door and tracks looked right. Great experience from start to finish.

Danisha Mckenzie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My experience were meath today expectation was granted every thing was solve no problem today Matt provided courteous and professionalism Where he was helpful teaching me how to work my garage door and leaves my compound clean

John DeRosa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I’m going to enjoy writing this negative review. If Precision Door Service is going to send an obnoxious, arrogant technician out to my home to argue with me about a product his company sold and installed, then I have no hesitation telling people about it. I purchased a garage door from Precision Door Service about 10 months ago for approximately $1,300. One of the features I was specifically sold on was the ability to operate the door from my cell phone. When it was installed, the technician stapled a QR code to the wall and told me to scan it to get everything set up. The problem is, the QR code doesn't take you to an app or to clear setup instructions. It takes you to a third-party website selling garage door parts. I searched the site and couldn't find anything explaining how to connect my phone to my garage door. I even called Precision for help and was told to download the MyQ app, only to discover that MyQ was for a different brand than the one they installed. Recently, my 10-month-old garage door started having problems, so Precision sent a technician to my home for warranty service. While he was there, I asked if he could also help me get the phone feature working. His response was unbelievable. He went on about him only being able to point me in the right direction because making the system work would require him to change my IP address and router settings (something that is not true). His solution was to point me to the QR code and every time I tried to explain what happened when I scanned the code, he interrupted me or talked over me. At one point, I asked him to scan the code and show me how it works and he refused telling me he know how it works because he has the link open on his iPad. When I asked to see his iPad, he showed me an entirely different screen than the one my code opened. Eventually he scanned the code himself and then spent roughly 10 minutes searching the website trying to find what he had been insisting should be obvious to me. Finally, he showed me a picture of a garage door part and said, "Here it is. You just didn't look hard enough." When I looked at his iPad, it showed me picture of a garage door part for purchase, not an App. When I pointed this out to him, he argued that this is exactly what I need and if I'd looked harder, I would've found it. My favorite was the moment I asked him to stop interrupting me so I could explain what I was trying to say. He literally interrupted me while I was asking him not to interrupt me and then argued that he wasn't interrupting me. I laughed and said, "You're interrupting me right now" which resulted in him throwing up his hands and saying "I'm done. I'm leaving because you're a difficult customer." (Apparently asking a service technician to let you finish a sentence and demonstrate something he insists should work makes you a difficult customer.) He also made a point of telling me that it was 8:00 in the morning and he was at my house trying to fix my garage door, as though he was doing me some kind of personal favor. He wasn't. The garage door is 10 months old and still under warranty. Showing up to service a product your company sold and installed is part of the job. And that's really the issue here. I wasn't upset because the technician didn't immediately know the answer. Nobody knows everything. Had he simply said, "I'm not sure. Let me figure it out," there wouldn't have been a problem. Instead, he was arrogant, argumentative, dismissive and obnoxious. He talked over me, insisted I was wrong before checking for himself, told me I "didn't look hard enough" when he couldn't find it either, and then called me a difficult customer when I challenged what he was telling me. Precision Door Service should think carefully about who they send out to customers' homes. I spent $1,300 on a garage door that isn't even a year old. Expecting Precision Door Service to stand behind it, answer reasonable questions about a feature they sold me, and treat me with basic respect shouldn't be asking too much. After this experience, I would not recommend Precision Door Service.

Debra Slater

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Thank-you for a most professional job, with courteous service and grateful wisdom in explaining and fixing our problem.

Chris Klink

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great job explaining everything that needs to be done, with regard to replacing of old garage door. Plus all warranties and service. Thank you I will most likely go with your company.

Dwain Laws

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My Tech (Rob Dressler) showed up on time, after assessing the situation fully explained what was needed and how much it would cost, told me what I needed to do to maintain my garage door. A real professional.

Jerry Lester

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Precision installed my door and I wanted them do do a maintenance on the door & opener, Technician called ahead and arrived ON TIME. Explained the minor adjustment that had to be made on the track, lubricated & checked operation, and was finished in about an hour. Very pleased. Very Courteous. Glad I chose them for original install & PM service. Jerry Lester

Beverly

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Everyone was super helpful from booking my appointment to fixing my problem. Very professional, arrived in a timely manner, quickly found the problem and fixed it right away. They have always been great in the past and have continued to be great to this day. Highly recommend!

Michael Rivera

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jon, did an excellent job! He explained everything that he has done and recommended how to maintain our garage door. He is truly a great and true professional. I was surprised by precision and how courteous and professional the staff was in responding to our needs. I would highly recommend your company. Mike Rivera.

Anthony Venute

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Luis did an excellent job.He was knowledgable in the problem set before him, performed the repair in a timely, professional manner, he got to the bottom of the issue right away.I would recommend Luis and Precision anytime!

Sylivia Elston

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I heard about Precision door repair by way of advertisement. I decided to give them a call for my repair work on my garage door, I appreciate the fast respond and next day service. Technician Luis showed up, very professional,knowledgeable, polite, and explained every step that had to be done to get my garage door working. Luis had all equipment needed and went to work, after all was done he showed me exactly how to operate my new equipment. Very satisfied customer