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Bob D
Tech ID#: 2
Reviews: 215
Average: 4.89 stars
Drug Test: 9/23/2015

Bob D

Technician
Bob D has received 215 reviews, averaging:

Bob D's Bio:

I have been with Precision for over 5 years now. I have had a long career in construction and absolutely love my career here at Precision. I was born and raised in Eden NY and after high school I joined the army. I then traveled to New Orleans to assist FEMA with disaster relief after Hurricane Katrina. I currently reside in Buffalo NY and have 3 little boys. We love to go quading and spend time outdoors.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

great job the guy came when he said he would be here,Very friendly and did a awesome job on installing all that was need , Highly recommend your company to all my friends and family,Well done in a timely fashion. Thank you so much !
Gary Hildebrandt
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A nice and very informative technician came to fix my garage door. After inspecting it he gave me some advice about the door and three options, fix what was broken, upgrade some of the parts, or a brand new door. I went with the first option as I needed the door fixed that day. While I can appreciate that this is a business and you must make a profit, $160.92 is way too much money for the service performed and there is no warranty on the work. The technician put the wheel back in the track, put in one screw and checked all the others on the door. Total labor time was under 10 minutes. If you're looking for service at a fair price, look elsewhere.
Scott Ensminger
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Bob Dressler serviced my garage door this morning. He fixed the problem quickly and in a professional manner. He is an asset to Precision Door.
Charles Orcutt
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bob was great. He was on time and even offered to pick me up a coffee. He was fast and efficient and explained everything to me. He also put the book and warranty where I can’t lose it. I love my new garage door opener. ????
Patty Mclean
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called Precision to have the weather stripping replaced on our door. When Bob came out he did a safety check and uncovered some major problems with the door. I ended up getting the gold rebuild package besides having the weather stripping replaced. Bob explained everything to me clearly, was very professional and did not pressure me to buy anything and helped me make the best choice in our situation. He was very courteous and seemed very trustworthy. I was very satisfied with the experience, so much so that I decided to write the review
Lorraine M
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had my garage door serviced on Saturday. I had originally called for a garage door opener to be installed, little did I know you need to have the door serviced on occasion. I have been in my home for 15 years and never had anyone check it and I have no idea how long it had been before that. Bob Dressler did the service on my garage door and he was very knowledgeable and pleasant. I am very happy with the service that was completed. I will definitely recommend you to anyone who asks. Thank you,
Jeanne Mossios
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

You were personally recommended by one of your prior clients. Your web site was reassuring. Your service rep spoke well and was experienced and did a very good job.
Walter Garrow
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Took the chance and was glad I did The technician was kind, on time, knowledgeable, took the time to explain details, quickly did the job, I would recommend Precision to anyone
Cindy Longboat
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A little pricey but gave me options and the service was great! I’d use them again without hesitation, but hopefully I won’t have to anytime soon! The tech Bob was great!
Mike Devlin
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service on time tech was very knowledgeable and help me out to to get what I needed Rob thank you for your service …. Ron
Ron Shagott
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision mainly because of its good reputation, but also because they provide good service. I called Precision at 6:45 in the morning and I actually spoke to a person not a machine. The technician was at my house at 8:45 a.m. Besides being very polite, he was very thorough and explained what was wrong in a way I could understand it. Unfortunately, I needed a new door, but in no way did he influence me in any way. He let me make my own decision. For a rating, I would give him five stars...
MaryLou Scharf
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Had a great experience with your company and the tech that came to do the service work for me.He was very professional and answered all my questions I would give them a 5 out of 5 stars
Frank Cook
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We had our garage door pulleys|cable repaired. Was on time, explained and showed what was wrong. Door works like a charm again, thank you.
Mike Stanek
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Collin the service tech was Great very professional He gets a 5 star endorsement from me .Overall great experience with Precision Garage Door company today .
Dan Fiorella
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Nice technicians who come to your house, but awful policies. We bought a top of the line garage door, and less than a year later, there were noises. We called Precision, they sent someone out and then insisted on charging $150 plus tax for very minimal service. While I can appreciate that it is a business and not everything should be free, $150 is way too much money for the service performed. If you're looking for service at a fair price, look elsewhere.
Jennifer Warner
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent service. We noticed our garage door spring we broken at noon on a Saturday and could not get service on a weekend from the large well know garage door companies in Western New York. Precision Door completed the repairs by 2:00 PM the same day. The operator, Robert was very knowledgeable and too great care to explain all options and he was not hard selling me. He answered all my questions. I am now confident that the garage door will be safe to operate for many years and will not become a hazard to anyone. We use it every day multiple times wish I had it serviced earlier now that I understand how important it is to install better parts and maintain it. Thank you.
Dan Caterisano
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

DO NOT TRUST THIS COMPANY. This will probably not get posted, but if it does you need to read it. I purchased a garage door with opener in July 2018. In June of 2018 my wife saw dents and cracks in the outer skin of the door directly in the middle. After inspecting the door and not finding any scratches or scrapes we realized that it had to be from a severe wind storm that we had. I remember seeing the door buckle in and the next day I could not raise the door until I pushed it from the inside to straighten it out. PLEASE CONTINUE READING. When I called to have someone come out and look at the damage I was told that if it was caused by wind that it would be covered under warranty. When the tech came out he told me that this same person told him that it would not be covered. He also insisted that it would be impossible for the wind to do this damage, but when I pressed him for an alternate cause he said”it is not my job to tell you how it was damaged”. Note that another door installer who inspected it felt that it was wind damage and noted that there were no cross supports on the door to give it strength. I called the person who told me that it was under warranty to ask why she changed her story. She was not available, but the General Manager (Bill Geary) called me the next day instead. I explained the situation to him and asked that it be covered under warranty. He said that he would look into it and call me back. After a week I called him. He was not available, but the person took my message. He has never returned my call. WHAT DOES THIS SAY FOR THE PRECISION ORGANIZATION?
Scott Simons
A Response from: Anthony Paruta (owner)

Mr. Simons, My apologies that Bill did not get back to you. We were in the middle of moving our entire company and that should not have been an excuse to not get back to you. I will reach out to you as I personally contacted the manufacturer and submitted the photos we took. Local building code does not require any type wind rating on doors so there is no actual rating for how much wind the door you have can withstand. However, the door you have is one of the more rigid doors on the market and your door was installed to the manufacturer specifications with the appropriate struts. Since our inception we have not seen a door sustain damage, this severe, due to wind. The damage to your door is consistent to the damage that would have been sustained by being bumped by a vehicle. We see that very often. During the first visit to your home to assess the damage the technician called me personally and expressed his feeling that the door was driven into and that you told him he was there to look at the door not to take pictures of your car, which he felt had scratches consistent with running into the garage door. However, regardless of whether the wind damaged your door, which would be considered an act of God, or it was hit by a car it would not be covered by a warranty. The warranty does not cover acts of God, being run into, or misuse.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Our door had been ‘fixed’ a year ago so when it broke this time and I was able to see what had been done, I knew I wasn’t calling the same place again. The reviews and ratings on Precision’s site made me feel the service would be backed up. Our technician, Rob, was very pleasant and accommodating. He explained what was going on and offered options for the repair as well as advice on how to maintain the door. We were sure he was a good man when our German Shepherd went straight to him without barking.
Jane S.
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am SO glad that I picked Precision to install my two new garage door openers instead of another local company that I had previously worked with for 25 years. The installer, Robert Dressler was very knowledgeable, personable and explained everything that I needed to know. Love the quiet belt openers!?? Thank you Precision!
Cindy Beeley
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rob was out on 6/17 to check our door. He explained what had to be done. We had the old Wayne Dalton set up on both garage doors which were problems from day 1. We decided to have all the hardware and springs done on both doors. Rob did a great job and had them both done faster than I expected. Thanks Rob appreciate all your help and knowledge.
Luci Trimper
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

door repair. 2doors. replaced springs and hardware. work seems well-performed. Price seemed exorbitant.
Arthur Norwood
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rob was excellent and really knew "his stuff"!!. Explained everything very well and answered all of my questions. Very professional !! The warranty guarantees are great !!
Tom Hoolihan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rob was a great technician. He was on time, friendly and very knowledgeable. He gave us all of our options and was very truthful with us. We would absolutely use Precision Door again and refer them to anyone we know.
Chris Nebrich
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Good service. Opener was installed in one hour and technician explained everything thoroughly.
Joseph Tuminno
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Just had two new openers installed along with brand new hardware for my existing doors. My service tech Rob was very upfront, honest and matter of fact when it came to discussing what needed to be done. He did an outstanding job, very professional. I would highly recommend!
John S.
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rob came and not only did a great job but provided great information for proper garage door maintenance. Thanks
Keith Mackienzie
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bob was great, gave us alot of good information that helped us to make a good decision. I will highly recommend to all my friends and family.
Pauline f Anderson
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Robert was very friendly and knowledgeable. Would definitely recommend to a friend.
Richard D.
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great and quick service
Craig Leone
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I love rob he’s the best, explains everything, only gives you what you need ????
Jeanne Day
Service Provided:
Garage Door Opener Install
Product:
Opener
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