Garage Door Repair in Niagara Falls, NY - Page 3

Chris Wilson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We started out simply needing new remotes for our garage door opener. On Monday evening, Robert P came out. When we called in initially, we advised we need 2 remotes, and that the light in our unit was malfunctioning. When Robert came out, the remotes on his truck were not working with our unit. In the end, he left us with one unit and the light issue persisted and was not diagnosed. We were charged for the service call and one remote. We did not feel satisfied, and called Precision back. Within less than an hour later, I received a callback from Bill, in which he profusely apologized for the fact that we did not receive enough remotes, and that our light issue was not resolved. Bill said that he would come out himself to diagnose our door and deliver and program a second remote Friday evening. On Friday evening, I was running late coming home to meet Bill. He was so calm and understanding, and patiently waited for me and got started on our work while he waited. When I arrived, Bill clearly, concisely, and knowledgably explained possible issues with our unit. He also gave me (at no charge) the second remote. I was so impressed with Bill's personality, knowledge, and expertise. Bill made up more than amply for the previous visit. I told Bill that his handling of the situation would ensure that we came to Precision when it came time for a new unit. Later that evening, my wife and I decided to "take the plunge" and buy a new unit. We contacted Bill back directly, and advised him of the decision. Despite the fact that he was busy and attending to personal business, Bill STILL took the time to field each and every one of my questions, explain every detail, and help us select the best unit for our needs. The following day, Sunday, Mike arrived to complete our installation. Mike was also very knowledgeable about all of the different units available, and helped my wife and I make the most educated decision on our purchase. Mike then inspected our door, and discovered that our spring and door rollers were in poor condition. It was a cold, windy Sunday and the football game was on, but Mike didn't care, rather, he took the time to completely replace everything for us, and properly and accurately install our new opener unit for us. Mike knew exactly what he was doing, and was comforting to speak with, and confident. The new door and parts are SILENT, and work wonderfully! Our new unit, the Lift Master, is top of the line and spectacular! We are beyond thrilled with the new unit, and remotes. In summary, Bill and Mike bent over backwards and went above and beyond to ensure that we were happy. They came out in adverse weather, dark, dreary conditions, but made our experience with Precision the best it could be. They have earned lifetime customers, and we are more than happy to spread the word about the A+++ experience we enjoyed with Precision! Thank you Anthony and Crew for everything! Happy customers from 2015 - ????, Chris and Lisa Wilson

Eric Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ryan and helper showed up within the appointed time frame and began to bring the new door and hardware into the garage immediately. They neatly removed the existing wooden overhead door and tracks and began installing the new steel door. They worked without stopping for three hours to complete the installation, connect the existing Genie door opener, checking operation and make the necessary adjustments to door and opener so that they worked flawlessly together. On completion of the testing phase they cleaned up the work-site including cleaning the new door of all hand prints with spray detergent. I am very happy with the installation and their professionalism. I saw the A rating on Angie's List and am not disappointed with the quality and care. Also, Mr. Paruta keeps in contact through email at every stage of the purchase and installation including links to YouTube related to understanding garage door break in techniques used by criminals. Very valuable to know about. I took the hint and modified the release lever on my garage door opener to keep thieves out.

Richard Buchman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My name is Rich. Buchman. I had a new door opener installed in April of this year 2013. It worked great all summer! When the weather changed a few weeks ago the unit would lose the freakwency and the opener would not open the door. I called Precision door and they came and stood by me until they found the problem. I would personally like to thank Bill, one of their technician for taking the time to find and correct the problem! I highly recommend precision door because i know personally they stand behind their service and products,thank you! Precision door is a first class business!!

Don Martin

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

five star service from my initial phone call this morning to the completion of the new installation of my new liftmaster garage door opener. Patrick explained everything that I needed to know before and after the work was completed.His work and professionalism was "top- notch". thanks again,I will refer PRECISION to all of my friends. Don Martin

Bill Murphy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Fully explained door springs limitations and benefits of new. Happy with results

Harold Ford

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

very pleased with work performed and the technician