Garage Door Repair in Hamburg, NY

James Schultz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was extremely happy with the install of a new garage door opener. I also got a new pad and 2 remotes. Outstanding customer service and very reliable

John DeRosa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I’m going to enjoy writing this negative review. If Precision Door Service is going to send an obnoxious, arrogant technician out to my home to argue with me about a product his company sold and installed, then I have no hesitation telling people about it. I purchased a garage door from Precision Door Service about 10 months ago for approximately $1,300. One of the features I was specifically sold on was the ability to operate the door from my cell phone. When it was installed, the technician stapled a QR code to the wall and told me to scan it to get everything set up. The problem is, the QR code doesn't take you to an app or to clear setup instructions. It takes you to a third-party website selling garage door parts. I searched the site and couldn't find anything explaining how to connect my phone to my garage door. I even called Precision for help and was told to download the MyQ app, only to discover that MyQ was for a different brand than the one they installed. Recently, my 10-month-old garage door started having problems, so Precision sent a technician to my home for warranty service. While he was there, I asked if he could also help me get the phone feature working. His response was unbelievable. He went on about him only being able to point me in the right direction because making the system work would require him to change my IP address and router settings (something that is not true). His solution was to point me to the QR code and every time I tried to explain what happened when I scanned the code, he interrupted me or talked over me. At one point, I asked him to scan the code and show me how it works and he refused telling me he know how it works because he has the link open on his iPad. When I asked to see his iPad, he showed me an entirely different screen than the one my code opened. Eventually he scanned the code himself and then spent roughly 10 minutes searching the website trying to find what he had been insisting should be obvious to me. Finally, he showed me a picture of a garage door part and said, "Here it is. You just didn't look hard enough." When I looked at his iPad, it showed me picture of a garage door part for purchase, not an App. When I pointed this out to him, he argued that this is exactly what I need and if I'd looked harder, I would've found it. My favorite was the moment I asked him to stop interrupting me so I could explain what I was trying to say. He literally interrupted me while I was asking him not to interrupt me and then argued that he wasn't interrupting me. I laughed and said, "You're interrupting me right now" which resulted in him throwing up his hands and saying "I'm done. I'm leaving because you're a difficult customer." (Apparently asking a service technician to let you finish a sentence and demonstrate something he insists should work makes you a difficult customer.) He also made a point of telling me that it was 8:00 in the morning and he was at my house trying to fix my garage door, as though he was doing me some kind of personal favor. He wasn't. The garage door is 10 months old and still under warranty. Showing up to service a product your company sold and installed is part of the job. And that's really the issue here. I wasn't upset because the technician didn't immediately know the answer. Nobody knows everything. Had he simply said, "I'm not sure. Let me figure it out," there wouldn't have been a problem. Instead, he was arrogant, argumentative, dismissive and obnoxious. He talked over me, insisted I was wrong before checking for himself, told me I "didn't look hard enough" when he couldn't find it either, and then called me a difficult customer when I challenged what he was telling me. Precision Door Service should think carefully about who they send out to customers' homes. I spent $1,300 on a garage door that isn't even a year old. Expecting Precision Door Service to stand behind it, answer reasonable questions about a feature they sold me, and treat me with basic respect shouldn't be asking too much. After this experience, I would not recommend Precision Door Service.

Jesse Cole

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

They were on time called ahead showed up did a clean great job explaining everything that was done or needed to be done maintenance wise very great experience would recommend them

Joseph Lorenzetti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jeff was outstanding and helping us select a new door and help us through the process thank y’all to make things easier for us with a special needs that we had such quick service

Michael Geraci

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

An excellent referral brought us to your company. Your technician, Jeff, was very friendly and knowledgeable. He provided all the details we needed to make our decision. We’re looking forward to this upgrade to our home.

Kevin Paul

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Reputation, price and service were all great.

Mike Paar

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jeff was very professional and helpful! Great job Jeff!

Anita Bogoevska

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jeff who came out for the estimate was very nice and seemed trustworthy. So I decided to give Precision the job over the competition.

Albert Ross

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The spring on our old door broke and we couldn’t open the garage door! They came immediately to remedy our problem!

Pat Cannan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had scheduled estimates with 2 other local companies and I ended up cancelling the appointments and choosing Precision based solely on my interactions with Chrissy O. I stopped in the showroom and she was incredibly kind, helpful and informative. She answered every question, sent an estimate immediately and went above and beyond to provide great service. Looking forward to the installation of our new door and opener.

Mark Jakubowski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jeff the estimator was great. He was proffessional, prompt, and a pleasure to chat with. Great price as well!

Jeff Strahlendrof

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had Jeff Chism come out and give us a quote for a new insulated door. Very professional and polite. He didn't try to upsell us something we didn't need. He got our new door ordered and I'm sure that the install process will go great. We've done business with Precision in the past so it was a no-brainer to give them a call for a new door.

Rosanne Herman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had an estimate done by Precision Door for repair of mt garage doors and structure. The estimator was polite and knowledgeable. I ended up with another company because they were replacing two doors entirely rather than selective panel replacement and the final cost was less.

Wendy Zimmerman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very professional presentation, covered everything, advised what was NOT needed as well as what WAS needed. Glad I called after reading about your business in the coupon pack I received in the mail.

David Viglione

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very courteous and demonstration very professional. Hope install goes as good

Matthew Pivarunas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mike did a great job on the install/repair and walked me through everything upon completion!

Thomas Bijak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt service and fair pricing

Debra Ward

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I was very pleased with the Precision. Both the service technician and the installer were top notch. Both did an exceptional job diagnosing and explaining the problem and solution, and how to operate and maintain the door, respectively. And the response time was appreciated. Thanks to all for a job well done!

Mike Bidney

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Ordered a new garage door replacement. Jeff went over everything about the new door from steel gauge to weather seal replacement very knowledgeable,courteous,and professional.

John Szematowicz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We are very pleased with the new garage door that Matt P. installed. From the start, Precision Door was prompt, professional, & quality was top notch. The door installer, Matt P., was very knowledgeable and took the time to explain things we should or should not do with our new door--enjoyed talking with him. Price of door was as quoted and better than a nearby company's price. First became aware of Precision Garage Door from the TV ads--with that cute little boy! Definitely recommend this company.

Wayne W.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a new 16’ garage door on my new pole barn. Dan Jozwiak Was the installer. Dan did an excellent job. He took his time to make sure everything was perfect. Before leaving he showed me everything he did and answered every question I had. I would definitely recommend Precision and Dan.

Joe Giacobbe

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

the technician responded quickly to my Saturday call when I discovered my garage cable snapped. I had options and decided to replace the door. my only negative comment involved the length of time it took to get my door ordered. other than that, once it arrived and I scheduled replacement the process went well. the young man who installed the door was professional, courteous and got the job completed timely.

Thomas Raiman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Great advertising, outstanding service from Dan.

Sandra Przybylski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Bob and Mike did a great job, polite and professional what more can you ask for.

Susan Aronica

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am so happy with my new garage door. Installers Matt & Matt were awesome!! I would highly recommend Precision Door.

Ed Armstrong

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

3% of the bill for using a debit card instead of a check or cash is absurb. Very satisfied with the work and the response time.i have used them before and will continue to use them but I wont pay 3% ever again.

Bernie Turner

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Jeff is an awesome salesman and person. he had the sale at hello! Your lucky to have him. Thank You all at precision door. Bernie Turner

Anne Karam

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I had a new garage door installed and was very impressed with the sales, installer and complete line of employees associated with this company. Everything was handled efficiently and at all time went the extra mile to make this experience easy for me. Mike was patient with explaining how to operate the openers and checking to make sure that I was completely satisfied. I would recommend him highly.

Paula Mackowiak

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Competence Timliness Respect for the customer. I only use you “guys”. You are the best to me. PM

Patti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My experience with Precision Doors failed in comparison to any of the other three estimates I received. First did not show me what would be done, just took down information on his laptop. All others went through work to be done. When I asked the price he told me it would be 1700.00 and with the 200.00 valuepak coupon would bring it down to 1500.00. I asked if I paid cash would it lower the cost. Said they accept check or money order. I then inquired about using my Visa card, he said if I did there would be an additional 3.00% added. All others accepted credit card with no additional fee. The invoice I received started with a 1775.00 price and balance of 1632.91. He took off the 200.00, but added a 53.25 electronic processing fee. Not sure what that even is and never mentioned in speaking with technician Pat. All other company estimates were lower and exactly as discussed with no other fees. My neighbor was with me so there was no mistaking the 1500.00 total estimate is what I was told.