Garage Door Repair in Buffalo NY - Page 33

Mark Giangreco

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Five minutes! That's how long it took Mario to diagnose my garage door problem when a competitor couldn't figure it out even after several hours. I first went with one of the larger if not the largest outfit. They said it was the logic board. But, following installation and after almost three hours, the tech was unsuccessful in reprograming the remotes or the key pad. (I truly felt so bad for this tech as I strongly suspect he was not properly trained) Then I had to put up with condescending customer support, unempathetic upper brass together with what I later learned was the installation of an eight year old logic board that either wasn't working or was incorrectly installed. Such unnecessary grief. Intuitively, I knew it was a simple issue but it needed someone with experience to focus in on the problem. I found a five star rating for Precision on line and Mario came within 15 minutes of my phone call to the office (I got lucky) and solved the problem with a brand new (not eight year old) logic board (which he had on his truck) and easily reprogrammed the remotes and key pad. Checked the tension and give me advice on how to care for the garage door etc. Here and gone in about 45 minutes. Came with a sincere smile, kind disposition and was clearly well trained. You know those people you're lucky to come across when needed who answer your questions even before you ask them? Those people are assets in any organization. That's Mario. Mark Giangreco

Germain Ludwig

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Marc was extremely friendly and helpful in making my decision to repair or replace my door. He was courteous and thoughtful in our interactions.

Michael Sullivan

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service. Mario is a true professional who explained what options best fit our needs. I would recommend precision to any one who has garage repair needs.

Sara Craig

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My new garage install went perfectly. Travis was great!

Mike Wier

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Outstanding service. Very courteous, knowledgeable technician.

Scott Miller

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Lost my business because individual who gave us the information did not take the time to tell us anything about the door or the opener he was quoting or any alternative options. Nor did we get any kind of breakdown on the cost of the door and the opener, just gave us a total.

Cathy N.

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I purchased a new garage door and opener from Precision. We had the pleasure of having Joe tech ID.#31 do the install. He did an excellent job in extremely hot weather. Couldn’t be happier with our new door and Joe. A+

Edward and barbara Lach

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were very pleased with you people !! Mike was the best !! He was fast anddid a great job !! he eas so informative !! Again we will tell our friends and family what a great job you guys did !! We will be back if we need anything in the future !! Thanks so much for being there when we didn't know who to call !!

Dan Dallmann

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The speed and complete information on this call really impressed me. After Bob left, spending the money did not bother me at all. A feeling I don’t get often ????

Richard Norek

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

MARK CARBERRY WAS EXCELLENT WITH THE DOOR REPAIR AND WE WERE ABLE TO PURCHASE A NEW PANEL DOOR. AGAIN THANK YOU FOR PERFECT SERVICE. DICK NOREK

Steve Peters

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Your salesman Mark Carberry was very professional and very friendly person to have out in the public selling for your company..

Josh

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We recently had an issue where our garage door broke at 5 pm. I was able to call Precision, as a new customer, and get a same day appointment. The tech, Barry, arrived right at the start of our service window and was incredibly helpful. He explained what the issues were and what had to be replaced, as well as what should be replaced but didn’t have to be. He explained what our last repair company did that could have been done differently to prevent this from happening. Barry quickly made the repairs and was on his way. I will definitely be using Precision for any future repairs. 5 stars all the way from the staff on the phone to the repair tech.

Bob Leiser

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Had two garage doors replaced, very happy with overall experience with Precision. Excellent service and garage door installer took his time and made sure everything was to my liking. Would recommend Precision to everyone.

Matt Vershowsky

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Barry was great! On time, friendly, knowledgeable, very pleased with your service.

Andrew Davis

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Just finished purchasing a new garage door from Precision Door of Buffalo. The door was professionally installed by their technician and all aspects of the installation were precisely completed. I’ll highly recommend Precision Door to all of our friends and neighbors .

Jake Wasinger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mark was very helpful through the whole process of the estimate. He made sure I knew what I was buying and provided all the options for me. Very professional and knew what he was talking about.

Patrick Brewster

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

very professionaly explained in a way that was easily understood. friendly and courteous.Found prices to be reasonable and really like the lifetime warranty,could not be more pleased.

Tammy Lauer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I ordered a door an automatic door opener for my garage. They put the door up, forgot the windows, an never put my trim up. They said another company will do the trim. Now they say that Precision does the trim. I am still waiting!! It is July 22nd. I will think twice from now on when it sounds to good to be true.

Tony Ciancone

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

He presented himself very well. He was very honest and truthful

Edwin Ayala

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I Like my experience with precision door service repair man mark very professional n I was very please . Thank you, I will recommend precision door to anyone the customer satisfaction guarantee. ..

Ralph Anderson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Work was complete & timely , will use this company again . Tech was nice and knows his shit .

Alicia Lineberger

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We had an unexpected urgent problem with our garage door after hours on a Thursday night around 7:00pm. I called another company and got a recorded message telling me my call would be returned after 8:00am the next business day. Since my car was stuck behind a half open garage door, that was not going to help me get to work for an 8:00am meeting the next morning. I called Precision next and reached a helpful LIVE representative. She took my information and gave me a timeline for when I could expect my technician. His name was Bari and he would call when he was on his way. I was so relieved when he called and arrived well within the time they said he would. He was very friendly and took the time to explain the problem as well as what needed to be done. He even managed to get the door open safely for me to get my car out before he did the repairs, just in case I needed it. We were so pleased with the service, professionalism and responsiveness we decided to talk about the future of our aging garage door. Bari assured us the repairs would hold and be guaranteed for a period of time but if we decided to purchase a new door, the cost of the current repairs would be credited towards it. Our old door is working fine now thanks to Bari, but he couldn’t make it younger, less worn or give it more curb appeal. We are looking forward to the new door and opener that Precision will be installing for us soon. We will happily recommend Precision - and Bari - to anyone we know. Thank you!

Marion Cornell

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mark C. was very professional and courteous. He did the work in a timely manner. Was concerned that I was happy with the work he did. I was and he explained to me ,if I had any problems just call and they would be happy to fit it. Thank you for a job well done.

Ray Bove

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Travis came today and installed our garage door. He was amazing. He did an awesome job. Very neat and professional. He is polite, friendly and pleasant. I am very happy with the door, Travis and precision door all together. I would recommend them to anybody. Thank you Travis and Precision door.

Gary Jackson

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Same day service was excellent. 5 Stars !!!

Pete Hoelter

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Prompt service call. Very professional and efficient.

Mary A

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mario was prompt, and thorough in answering our questions and concerns. Highly recommended!!

Joe Cole

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Do not request an estimate from AMHERST, NY location! You will/I had to do all the following up from getting quote to missed appointments. Was told Ryan was scheduled for pre install visit Wednesday 7/10/18 at 5 pm. No show and no call. Terrible customer service!!!

Joseph Giambra

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

The service man arrived when promised. He explained everything that he needed to d and why. I felt the price was reasonable, and he completed the work fast. The only problem that I experienced is that he left the bar and springs st the curb in front of my house but the trash people didn't pick it up. I will need to cut it into smaller pieces and find a way to get rid of it. I would highly recommend Precision.

Mike Hortman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Mark was on time, knowledgeable, & professional. Found out what I wanted, showed me some options. Did not attempt to sell me something I didn't need. I was happy with his sales call.