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about Precision Garage Door
Precision Garage Door of Buffalo NYhas received 2002 reviews, averaging 4.92 Stars:
North Tonawanda, NY
Orchard Park, NY
On a Saturday afternoon, the spring on my garage door broke. I called Precision Garage Door and a service technician was at our house within 2 hours, and it wasn't even an emergency call for service. Rob from Precision did a complete inspection of the door and explained what should be replaced, and the cost of repairs. We opted to go with a rebuild package, which carried a 7 year warranty on parts and labor. Rob did a great job with the repairs, showed us some damaged parts that would have failed had they not been replaced, and was very thorough. Rob represents your company extremely well, and is a great asset to Precision Garage Door. I definitely would highly recommend Precision Garage Door.
- Bill L
Lockport, NY
Saw an add to waive service fee so I called. I don’t know if they are the cheapest but they had evening hours, came when the said, explained what they were going to do and my options. Very professional and cleaned up.
- Garfield Wright
Product:
Lancaster, NY
Great door and opener. Excellent installation service by Travis. Would recommend Precision to anyone with garage door/opener needs.
- Pat B
Product:
East Amherst, NY
The cable broke on our garage door on a Sunday evening and I called Precision and Mike came at 9 am the next day. He was awesome. So nice and knowledgeable and he fixed our door fast. I highly recommend Precision for your garage door needs!
- Gail Cohen
Product:
Hamburg, NY
Ryan provided excellent service during my garage door installation. He was professional and knowledgeable. My only concern was the lack of a follow up phone call when I was inquiring about an installation date. It was difficult connecting with someone who could answer my questions and was told I would receive a a call back and I would not hear back from anyone.
- Mary Gordon
Product:
Lancaster, NY
A fine craftsman.
- Neal Everett
Buffalo, NY
My technician Mario Umbach was great. He came within 2 hours of my door being broken, changed out the springs and even changed the light bulbs to my garage door opener! Thank you!!!
- Susan Abadir
Lancaster, NY
I was extremely impressed with the promptness and professionalism that Bob D. showed when I called to have my garage door spring replaced. He checked the entire door system out, which turned out to be a good thing since the door cables were frayed and the bearings were worn. He gave me with several options to choose from to address the issues. He was also very efficient.
- Stephen Smith
Buffalo, NY
I heard an ad on the radio and I decided to look them up on the internet. I was happy to see that they could respond the same day and even happier that they could get to my house after I got home from work. Mario did a great job ! He explained everything after a quick inspection and quickly got to work after we decided on what needed to be done. He was very polite and well spoken and very professional the truck was very clean and neat . Mario cleaned up after himself and everything worked out perfectly ! I am very happy with the company from the way that Lauren took my information to the way Mario called me when he was on the way . Great Job ! I would highly recommend them !!
- Frank Lobrutto
Product:
Buffalo, NY
Mario was early for the appointment, He was very patient with my elderly parents and explained all the options. They chose a new door opener spring system. The work was completed quickly and the cleanup was immaculate. Give that man a raise!
- Lynn Mancuso
Product:
Buffalo, NY
The technician (Mark) arrived at our house on a Saturday about 45 minutes after I initially called for service. He was polite and professional. The work was fast and the price was right. It was nice to see that I didn’t have to pay more or wait longer because it was a weekend. Thanks!!
- Eric Smith
Product:
Williamsville, NY
Mark arrived early & was very professional & helpful in choosing the right style & color of door.
- Nancy Jurewicz
Product:
Grand Island, NY
Great job by Mario. Needed repair to get garage door closed. Arrived less than an hour after I called for service. Explained problems, gave options performed service in timely manner.
- John Jones
Product:
Buffalo, NY
Matt did a fantastic job he explained everything to me and answered any of my questions he cleaned up after himself he was very courteous and professional I would welcome him back any time to work on my garage door
- John Zurek
Lewiston, NY
I had the lowest service package done on my garage door yesterday at a cost of 618.00. I told the tech I saw an add on tv for a new door installed for 999.00 and he asked me who the company was, I didn’t remember who it was until I saw the commercial just now it was Precision Door! He told me for 999.00 it was a junky pan door. Is this what your company sells? I thought the service was very expensive, and I know the motor will be the next thing to go!
- Jeanne Jeras
Product:
Amherst, NY
I've had Precision Door service many times before. You're the best! Reliable, competent, with personable, knowledgeable service people.
- Camille Boczar
Lancaster, NY
Service was very good with quality parts, but the cost was excessively high. I paid $869 for basically a new spring and cables. When the door was originally installed in 2000, I paid $710 for a new door and full installation!
- John Sheppard
Hello John, I'm not sure what kind of door you originally purchased, but I know your door was around 20 years old. The parts on an average garage door are not designed to last that long. You chose a full overhaul package of you garage door when given options by Mario. This includes swapping out all the old warn moving parts and hardware of the door. Which includes about a dozen individual components. A new door with parts equal to the qaulity of the parts we use would have cost significantly more. I can see in your inspection that your motor is also 18 years old, which I assume you had installed with your door. I think it's safe to say prices have likely doubled since then and I wouldn't expect much more life out of that 18 year old motor.
Product:
Tonawanda, NY
I needed a complete single rebuilt package. I bought my house 5 years ago and I have no idea how old the garage door opener was. I was sure the opener was on borrowed time. The opener fell apart at 10 AM. I called Precision and within 2 hours a repair man was on his way. His name was Bob and he was professional and took the time to explain everything I needed. I couldn't be more pleased with the service and Bob. I rated the service 5 stars. I will recommend Precision to my friends and family. explained
- Laura Peacock
Lancaster, NY
Before I selected Precision I went on line to read reviews on a few companies. Chose Precision because of positive feedback. I'm glad I did. Technician arrived within two hours of call. Rob thoroughly explained all options available for service call I initially made. Super nice, professional and neat worker. Very happy with model I chose, appears efficient and quiet. Same day service. Would highly recommend this company.
- Carolyn Vario
Alden, NY
Pat is wonderful - called to say when he would arrive and arrived right at that time. Came to repair the garage door opener and did it quickly and efficiently. I have recommended Precision to several other people, and will continue to do so. Thank you for being trustworthy!!!!
- Nancy Weisbeck
Buffalo, NY
Mike did a great job,he's a credit to your company and I were still in business I would hire him in a heartbeat.
- Carl Manzella
Product:
Buffalo, NY
We were informed who was coming to install our new door and when they would be coming. They arrived when they said they would and we were very satisfied with the installation. I would recommend Precision Door to friends and family.
- Kathleen Gingrich
Product:
Buffalo, NY
Tech was great ! Easy install , hassle free . From start to finish it was a five star experience
- Joseph Meli
Product:
Buffalo, NY
Great job. Rob is the best. Here and done in 45 minutes.
- Gerry Zoladz
Buffalo, NY
Just finished talking to Mark from Precision Doors. He did a great job informing me about the process of repairing my door. His knowledge and professionalism made me feel comfortable. I have confidence that this is the right decision. Great company.
- Ed Little
Product:
Buffalo, NY
because we had them before and was very satisfied with them but I do want to file a complaint about the guy that came out to give us an estimate his name was barry and he was really rude when I asked him to take the garage door down cause my mom had to get her car out anad he did not want to do it and then he got really nasty with me.
- Debbie Hoey
Product:
Depew, NY
I will never use Precision again. I called for service and immediately, I was trying to be sold an upgrade. Three times I explained my request for service only. Others should ask for a service Tech instead of a sales rep. When I do replace my door, I will choose someone else.
- Gary Junik
Well, when you need a new door, you need a new door. We're not in the business of telling you what you want to hear. I hope you consider someone else to repair it when it falls apart, as it won't be our fault.
Product:
Buffalo, NY
The quality of the technician's workmanship was very good (Ryan); however, the phone customer service needs improvement. There were scheduling errors; timing delays (I think the technician is overscheduled for the work needing to be done in one visit); and the attitude about "things happen" and " I guess we made an error in scheduling" is not very professional- minimal apology for the inconveniences.
- Deborah Provenzano
I am so sorry everything didn't work out as you had hoped. We very rarely get complaints about our scheduling considering all information is posted directly on the invoice followed by email appointment confirmations. We will look into this to see if there are improvements that can be made.
Product:
Tonawanda, NY
5 stars. Bob identified everything relative to the proper repair. Great working with him.
- Jack Naffky
(716) 262-9696
(716) 262-9696(716) 508-4809
(716) 508-4809(716) 608-4491
(716) 608-4491(716) 817-5558
(716) 817-5558(716) 989-4215
(716) 989-4215(716) 402-5358
(716) 402-5358(716) 531-4518
(716) 531-4518(716) 608-4852
(716) 608-4852
Couldn't be more satisfied with all the services received by Precision - from the estimate given to the actual installation/cleanup. Will highly recommend your company to anyone looking for a garage door installation.
- JoAnn Birch