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Read what people are saying
about Precision Garage Door

Precision Garage Door of Buffalo NY
has received 8 reviews, averaging 1.00 Stars:
Review:

I am not happy with the service I received today. I was quoted one price for the part of 250. When I questioned that, I was given a second quote of 150. I accepted the price of 150 and part was installed. I paid by charge and signed the ipad without seeing the invoice --my fault, although I did say before I signed --$150, correct?. When I checked my invoice it was 175. When I questioned the price,l, I received a call from the tech. He told me it was miss communication and that he told me it was 175. I will not recommended precision door to anyone as I feel I was deceived about the price. I should have asked to check the price before I signed the invoice, but I took him at his word. Very dissatisfied
Frank Szczublewski
A Response from: William Geary

Frank, the technician insisted he gave you an estimated price before he looked up the price and then told you the correct price, which you repeated. We issued you a refund regardless.

Service Provided:
Garage Door Opener Repair
Product:
Opener
Review:

Technician came out when expected, so one star! We had a chain that had come loose because two bolts had sheared off at the pulley assembly. The technician kept talking about checking the motor and how it would cost $149.95 an hour to do so. I told him it was NOT a problem with the motor, but rather the chain coming off the pulley. He kept saying he was first going to check the motor. Oh, and, hey! A new motor would cost $500 plus two hours at $149.95/hour to install it. I told him he could leave. Ended up spending $75 for a "service call" for no service because the technician would NOT stop talking about selling me a new motor. i was hoping for his expertise in fixing the existing problem, but... No. It was a sales call, pure and simple.
Craig Davison
A Response from: William Geary

Not sure where to go with this so I'll start with the chain and bolts you are referring to, are part of the motor. So yes, we need to look at your motor to see why the parts are breaking off and we charge $149/hr labor for repairs. Considering the bolts are shearing off of your motor rail, yes we are informing you of what a new motor could cost considering the parts and labor are going to add up. No, there is no labor on top of the new motor price, however if you feel you should direct us on how to repair your garage door "your way" there will be a labor charge on top of the motor we will have to replace when your idea of a repair does not work. We appreciate the opportunity to try help you, however we don't offer expertise we offer repair and installation.

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

I give the front office a one star rating. I did not have a problem with the service technician he did a fine job. Purchased a new garage door two years ago. Now I am having trouble with the finish on the garage door. Two days ago a service technician looked at my problem and I have not heard a word from the office yet. Hopefully somebody will contact me soon thank You.
Art Tubisz
A Response from: William Geary

Where right on top of that Art. There is nothing wrong with the finish. Some insulation go on the back of your door during the manufacturing process and has yellowed over time. We have a way to clean it off and refinish the discolored parts.

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

I ordered a door an automatic door opener for my garage. They put the door up, forgot the windows, an never put my trim up. They said another company will do the trim. Now they say that Precision does the trim. I am still waiting!! It is July 22nd. I will think twice from now on when it sounds to good to be true.
Tammy Lauer
A Response from: William Geary

Yes Tammy, We took over the aluminum wrapping from the subcontractor we were using because they couldn't keep up. I see the manufacturer also sent your window panel without the windows, even though it was labeled a window panel. These things sometimes happen, especially when dealing with such high volume. We will calling you to schedule the swap out for the correct panel as well as the wrap so it is done on the same day. The panel should be in shortly, so you will be hearing from us soon.

Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

I'm so sorry to say, bad experience! Price is too high, installed cheap products (opener). I wouldn't recommend!
Jee S
A Response from: William Geary

I wish you could reveal your real name so we could address your concerns. You can also call us. We only use the absolute best products. In fact, a majority are not even available to the public or our competitors.

Service Provided:
Garage Door Repair
Product:
Rollers
Review:

I needed new cables and my torsion springs rewound. Precision's same day service was super convenient. The technician arrived on time and was friendly, courteous and did a great job. I would give a 4-star rating based on that alone. However, my 1-star rating is because of the ridiculous cost of my repair Precision charged for the two new cables! That is OUTRAGEOUS considering you can buy a pair of cables yourself for a FRACTION of that cost.
Michael Rizzo
A Response from: William Geary

Mike, I am sorry you weren't happy with the price of the cables. The price we charged was $149. If you would like to discuss the price further, feel free to call us.

Service Provided:
Garage Door Repair
Product:
Cables
Review:

Very unsatisfied with the work. Still don't have my issue resolved. When I call for service the gentleman that comes insists it's a problem with garage door opener. Which is not the case, sorry a garage door opener does not cause an uneven door.
April Griffith
A Response from: William Geary

April, I apologize for the inconvenience. It was a pleasure meeting you and your husband this week. You do have a problem with your opener, but that is not what is causing your problem. After using a level on your door it is perfectly level, but I have discovered a different issue. We will have Ryan out on Monday afternoon to make the proper adjustments to your door so it doesn't get stuck like it has been. Thank you for your business and have a Happy Thanksgiving.

Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

I waited for 2hours and noone showed...I called your office and talked w/guy who said he was there at front door at noon and no one answered...I told he was full of it caus I was sitting in my car near the corner and had a clear vision of front and side...he also said he tried to call but phone number was bogus....i again said he was full of bull...that was...i'll never call for any service from your outfit in the future nor recommend your outfit....
Bill Roman
A Response from: William Geary

Our Technician arrived on time and found that no one was at home. We were not aware that Mr. Roman was in his car, somewhere on the street, waiting for our technician. The phone number we had on record was not correct making it impossible for our technician to contact Mr. Roman to let him know we were at his home. We have attempted to contact Mr.Roman to no avail. This was an unusual circumstance and we regret the onconvienece caused by it.

Service Provided:
Broken Garage Door Spring Repair