Garage Door Repair in Buffalo NY

Samuel Pitrola

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My tech Rober My technician Robert he was top notch. He knew his job + worked very neat and clean and he was done in an hour and a half and then explained everything to me + told me. Don't hesitate to call if anything's wrong. It's lifetime warranty anytime day or night so I really appreciate that. I am glad to had picked the precision over at door

John DeRosa

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I’m going to enjoy writing this negative review. If Precision Door Service is going to send an obnoxious, arrogant technician out to my home to argue with me about a product his company sold and installed, then I have no hesitation telling people about it. I purchased a garage door from Precision Door Service about 10 months ago for approximately $1,300. One of the features I was specifically sold on was the ability to operate the door from my cell phone. When it was installed, the technician stapled a QR code to the wall and told me to scan it to get everything set up. The problem is, the QR code doesn't take you to an app or to clear setup instructions. It takes you to a third-party website selling garage door parts. I searched the site and couldn't find anything explaining how to connect my phone to my garage door. I even called Precision for help and was told to download the MyQ app, only to discover that MyQ was for a different brand than the one they installed. Recently, my 10-month-old garage door started having problems, so Precision sent a technician to my home for warranty service. While he was there, I asked if he could also help me get the phone feature working. His response was unbelievable. He went on about him only being able to point me in the right direction because making the system work would require him to change my IP address and router settings (something that is not true). His solution was to point me to the QR code and every time I tried to explain what happened when I scanned the code, he interrupted me or talked over me. At one point, I asked him to scan the code and show me how it works and he refused telling me he know how it works because he has the link open on his iPad. When I asked to see his iPad, he showed me an entirely different screen than the one my code opened. Eventually he scanned the code himself and then spent roughly 10 minutes searching the website trying to find what he had been insisting should be obvious to me. Finally, he showed me a picture of a garage door part and said, "Here it is. You just didn't look hard enough." When I looked at his iPad, it showed me picture of a garage door part for purchase, not an App. When I pointed this out to him, he argued that this is exactly what I need and if I'd looked harder, I would've found it. My favorite was the moment I asked him to stop interrupting me so I could explain what I was trying to say. He literally interrupted me while I was asking him not to interrupt me and then argued that he wasn't interrupting me. I laughed and said, "You're interrupting me right now" which resulted in him throwing up his hands and saying "I'm done. I'm leaving because you're a difficult customer." (Apparently asking a service technician to let you finish a sentence and demonstrate something he insists should work makes you a difficult customer.) He also made a point of telling me that it was 8:00 in the morning and he was at my house trying to fix my garage door, as though he was doing me some kind of personal favor. He wasn't. The garage door is 10 months old and still under warranty. Showing up to service a product your company sold and installed is part of the job. And that's really the issue here. I wasn't upset because the technician didn't immediately know the answer. Nobody knows everything. Had he simply said, "I'm not sure. Let me figure it out," there wouldn't have been a problem. Instead, he was arrogant, argumentative, dismissive and obnoxious. He talked over me, insisted I was wrong before checking for himself, told me I "didn't look hard enough" when he couldn't find it either, and then called me a difficult customer when I challenged what he was telling me. Precision Door Service should think carefully about who they send out to customers' homes. I spent $1,300 on a garage door that isn't even a year old. Expecting Precision Door Service to stand behind it, answer reasonable questions about a feature they sold me, and treat me with basic respect shouldn't be asking too much. After this experience, I would not recommend Precision Door Service.

James Mccullough

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Not too happy I get home from work to find that your technician drove through my yard I just paid thousands of dollars to get graded and seeded now has tire marks through it and the garage door I spent thousands of dollars getting last year from you guys is now all dented up after going off the track.

Frank Lipomi

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I would love to write a review but I need a quote first

Patti

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

My experience with Precision Doors failed in comparison to any of the other three estimates I received. First did not show me what would be done, just took down information on his laptop. All others went through work to be done. When I asked the price he told me it would be 1700.00 and with the 200.00 valuepak coupon would bring it down to 1500.00. I asked if I paid cash would it lower the cost. Said they accept check or money order. I then inquired about using my Visa card, he said if I did there would be an additional 3.00% added. All others accepted credit card with no additional fee. The invoice I received started with a 1775.00 price and balance of 1632.91. He took off the 200.00, but added a 53.25 electronic processing fee. Not sure what that even is and never mentioned in speaking with technician Pat. All other company estimates were lower and exactly as discussed with no other fees. My neighbor was with me so there was no mistaking the 1500.00 total estimate is what I was told.

Julio Serpas

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

It is really sad that there are companies like yours. I got a quote for same door. apples to apples. Their quote: $1,750. Your quote: $3,249. You should be ashamed of yourself how you gouge people.

Carroll Mccarthy

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I needed a new remote but you charged me 149.00 for 10 minutes labor I think that is excessive. price gouging at its best.

Frank Szczublewski

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I am not happy with the service I received today. I was quoted one price for the part of 250. When I questioned that, I was given a second quote of 150. I accepted the price of 150 and part was installed. I paid by charge and signed the ipad without seeing the invoice --my fault, although I did say before I signed --$150, correct?. When I checked my invoice it was 175. When I questioned the price,l, I received a call from the tech. He told me it was miss communication and that he told me it was 175. I will not recommended precision door to anyone as I feel I was deceived about the price. I should have asked to check the price before I signed the invoice, but I took him at his word. Very dissatisfied

Craig Davison

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Technician came out when expected, so one star! We had a chain that had come loose because two bolts had sheared off at the pulley assembly. The technician kept talking about checking the motor and how it would cost $149.95 an hour to do so. I told him it was NOT a problem with the motor, but rather the chain coming off the pulley. He kept saying he was first going to check the motor. Oh, and, hey! A new motor would cost $500 plus two hours at $149.95/hour to install it. I told him he could leave. Ended up spending $75 for a "service call" for no service because the technician would NOT stop talking about selling me a new motor. i was hoping for his expertise in fixing the existing problem, but... No. It was a sales call, pure and simple.

Art Tubisz

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I give the front office a one star rating. I did not have a problem with the service technician he did a fine job. Purchased a new garage door two years ago. Now I am having trouble with the finish on the garage door. Two days ago a service technician looked at my problem and I have not heard a word from the office yet. Hopefully somebody will contact me soon thank You.

Tammy Lauer

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I ordered a door an automatic door opener for my garage. They put the door up, forgot the windows, an never put my trim up. They said another company will do the trim. Now they say that Precision does the trim. I am still waiting!! It is July 22nd. I will think twice from now on when it sounds to good to be true.

Jee S

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I'm so sorry to say, bad experience! Price is too high, installed cheap products (opener). I wouldn't recommend!

Michael Rizzo

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I needed new cables and my torsion springs rewound. Precision's same day service was super convenient. The technician arrived on time and was friendly, courteous and did a great job. I would give a 4-star rating based on that alone. However, my 1-star rating is because of the ridiculous cost of my repair Precision charged for the two new cables! That is OUTRAGEOUS considering you can buy a pair of cables yourself for a FRACTION of that cost.

April Griffith

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very unsatisfied with the work. Still don't have my issue resolved. When I call for service the gentleman that comes insists it's a problem with garage door opener. Which is not the case, sorry a garage door opener does not cause an uneven door.

Bill Roman

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

I waited for 2hours and noone showed...I called your office and talked w/guy who said he was there at front door at noon and no one answered...I told he was full of it caus I was sitting in my car near the corner and had a clear vision of front and side...he also said he tried to call but phone number was bogus....i again said he was full of bull...that was...i'll never call for any service from your outfit in the future nor recommend your outfit....