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Read what people are saying
about Precision Garage Door in:

Amherst Area, NY

Precision Garage Door of Buffalo NY
has received 222 reviews, averaging 4.91 Stars:
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had a great experience. He was the Cadillac of Technicians
Fran Daumen
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The day I called was the day I got a new garage door opener, ably installed by Dan -- and explained thoroughly before he left. A power surge had zapped the garage door opener. Dan came out the same day I called, explained my options, did NOT try to upsell me, but did explain what else might happen, replaced the door and all in all, it was a very good experience. I'd not only recommend them, I'd purchase another one from them if I had another garage door.
Sue Tannehill
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

First I want to say why I chose Precision. When we couldn't open our garage door and had an appointment to get to, you came out and helped us and let us get to our appointment. Now, the review. Anthony serviced our door. First, he called to let me know he's coming and on what time. He was right on the button. He was courtous, and very helpful. He did everything we asked and gave a quote BEFORE he did the work. Great service.
Joe Rizzo
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

My garage door springs broke and I was unable to manually open it-car inside. Mario arrived about 2 hours later and fixed it. Great polite guy. Very informative. I honestly do not know pricing so I could have paid too much or I could have gotten a great deal, but I do know I needed it repaired immediately and that is what I got...with a great tech
Bp
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Service with 12 hours of previous night call service man good explanation of needed repairs
Peter Tasca
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I had my garage door spring replaced. Service was great and complete install was quick and efficient. Technicians were friendly and on time. I would definitely recommend Precision Door Service.
Gary Farrell
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Hi William, Just had Anthony leave my house and he did a great job. He was very nice and extremely professional. My only issue, and I won’t post this as a review, is he installed four new garage door sensors at $180.00 pair. I just looked on Amazon and the same sensors are $32.00 pair. I totally understand you need to be profitable but to me that’s a bit excessive wouldn’t you say? It’s not a big job to connect some wires but thought while he was here I’d have him do it I never thought those sensors were that inexpensive, but that‘s on me, lesson learned, I should have checked. It’s to bad because I’ve used Precision a few times and the service is very good. I just can’t deal with that kind of mark up. I won’t post this cause I should have known better and that’s not really my style. You wanted a favor regarding my post, there it is. Unfortunately I was looking for a favor today from Precision, to be charged fairly, , we’ll I guess we both know how that turned out. Have a great day!!! Mark Perna
Mark Perna
A Response from: William Geary

Mark, I'm sorry you were unhappy with the price of our service. We believe there is value in sending a certified technician to your home in a fully stocked truck. We are not a delivery company like amazon and do not send delivery drivers. Regardless of the cost of the product the labor and overhead is what dictates the final price. Our labor fees are competitive with our industry and all our technicians are IDEA certified.

Service Provided:
Garage Door Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I needed a new remote but you charged me 149.00 for 10 minutes labor I think that is excessive. price gouging at its best.
Carroll Mccarthy
A Response from: William Geary

Hi Carol, The customer service rep should have quoted this price over the phone. There is a minimum charge of $149 for up to an hour of labor to deliver and program remotes and keypads. We listened to the call and she did not quote you properly. We have issued a refund for the $149.

Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt courteous service and outstanding use of technology. Everything can essentially be facilitated from your laptop.
Victor Rioli
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bob did a perfect job....
John Stellrecht
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The crew called ahead and arrived as stated. The fixed the garage door seal and some panels. They did a fantastically efficient and great job, and I am very hard to impress!
Scott House
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent technician Anthony and all around great service. Pleased every time I go with Precision from initial call to finish. Highly recommend!
John Parks
Service Provided:
Garage Door Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Eric and Ben once more came to the rescue. After the great job they did last week at my daughter's house, fixing her busted garage, they came to my house and repaired my failing garage door. They were great and so efficient and polite... and fun! Great job guys
Carol and John Deluca
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Bob was our technician, and he was tremendous! On time, professional, explained everything, offered me options and recommendations. I have a new garage door company I will be working with!!
Eric Zappia
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Compliments to your company for fast responsive service and to your serviceman Mario, who thoughtfully addressed the issues with a perfect combination of professional and friendly.
Lynn Hemmings
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I contacted Precision through the chat feature on the web site. I had no difficulty communicating what was needed - an estimate on a garage door opener replacement. Cost was presented up front and a technician could come same day. When Mario (technician) arrived, he explained what might be in greatest need of replacement and different price points for repair. I chose the mid-level garage door opener, which he had available on his truck. He got to work right away and promptly completed the installation. He explained the new features when he was done. I was highly satisfied with my experience, and would definitely recommend Precision and Mario for any garage door work you need.
Jean S
Service Provided:
Garage Door Opener Install
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Thank you for sending Daniel S. to assess and repair my garage door today. He is an outstanding representative of your company. A diagnostician, salesman and mechanical engineer all rolled up in one. Within 90 minutes my door was working like new and my car was sprung free from the garage!
Julia White
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Very impressed with Skills of the technicians. Courteous and they cleaned up there workspace. A job very well done.
Joseph Urbaniak
Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am very pleased by the service done by service tech Mario Umbach. He fixed the door fast and was very helpful by explaining the problem. It was high quality five stars job.
Nickolay Neznanov
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Eric B. was very professional and courteous. He answered all my questions and showed me the potential repair options without any pressure. I ended up needing a new door and he walked me through the process and hopefully I'll get it installed soon.
Valmiro Saneto
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Super fast service, really nice technician - I would recommend Precision to anyone needing a door or their garage door fixed.
Jane Michlinski
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Nice technicians who come to your house, but awful policies. We bought a top of the line garage door, and less than a year later, there were noises. We called Precision, they sent someone out and then insisted on charging $150 plus tax for very minimal service. While I can appreciate that it is a business and not everything should be free, $150 is way too much money for the service performed. If you're looking for service at a fair price, look elsewhere.
Jennifer Warner
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I have Precision Door service my properties' garage doors every year for regular maintenance. They are always prompt, courteous, and accomodating, and I can rely on them to do the jobs right. I'll always choose them for my garage door needs.
Camille Boczar
Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

DO NOT TRUST THIS COMPANY. This will probably not get posted, but if it does you need to read it. I purchased a garage door with opener in July 2018. In June of 2018 my wife saw dents and cracks in the outer skin of the door directly in the middle. After inspecting the door and not finding any scratches or scrapes we realized that it had to be from a severe wind storm that we had. I remember seeing the door buckle in and the next day I could not raise the door until I pushed it from the inside to straighten it out. PLEASE CONTINUE READING. When I called to have someone come out and look at the damage I was told that if it was caused by wind that it would be covered under warranty. When the tech came out he told me that this same person told him that it would not be covered. He also insisted that it would be impossible for the wind to do this damage, but when I pressed him for an alternate cause he said”it is not my job to tell you how it was damaged”. Note that another door installer who inspected it felt that it was wind damage and noted that there were no cross supports on the door to give it strength. I called the person who told me that it was under warranty to ask why she changed her story. She was not available, but the General Manager (Bill Geary) called me the next day instead. I explained the situation to him and asked that it be covered under warranty. He said that he would look into it and call me back. After a week I called him. He was not available, but the person took my message. He has never returned my call. WHAT DOES THIS SAY FOR THE PRECISION ORGANIZATION?
Scott Simons
A Response from: Anthony Paruta (owner)

Mr. Simons, My apologies that Bill did not get back to you. We were in the middle of moving our entire company and that should not have been an excuse to not get back to you. I will reach out to you as I personally contacted the manufacturer and submitted the photos we took. Local building code does not require any type wind rating on doors so there is no actual rating for how much wind the door you have can withstand. However, the door you have is one of the more rigid doors on the market and your door was installed to the manufacturer specifications with the appropriate struts. Since our inception we have not seen a door sustain damage, this severe, due to wind. The damage to your door is consistent to the damage that would have been sustained by being bumped by a vehicle. We see that very often. During the first visit to your home to assess the damage the technician called me personally and expressed his feeling that the door was driven into and that you told him he was there to look at the door not to take pictures of your car, which he felt had scratches consistent with running into the garage door. However, regardless of whether the wind damaged your door, which would be considered an act of God, or it was hit by a car it would not be covered by a warranty. The warranty does not cover acts of God, being run into, or misuse.

Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called today and within an hour the tech was here. Mario was excellent. Not only did he repair both doors but he represents your company very well. You all get 10 stars today. Marc
Marc Joseffer
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

prompt arrival, gave clear options, performed work in a timely manor. Had to return later in the day for a minor adjustment. Did so, efficiently. Would call them again for additional work.
Michael Morgante
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

If you are considering using Precision Door Service, make the call now! They are very efficient, friendly and professional. Our technician Michael Anna worked extra hard to overcome a pre-existing design flaw in our garage door set-up. He was very meticulous with his work to insure that our door was working safely and correctly. He even took notes, in case he came across this situation in the future! He also took the time to pet my barking dog! Excellent customer service, friendly demeanor and professional work! Thank you, I am very satisfied!!
Ron PErry
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Scheduling appointment was quick, technician (Eric) was prompt, professional, explained options clearly, appeared to do an excellent job
RICHARD ALMON
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Rob was excellent and really knew "his stuff"!!. Explained everything very well and answered all of my questions. Very professional !! The warranty guarantees are great !!
Tom Hoolihan
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Was more than satisfied with not only the customer service I received but Mario was fabulous. My spring had broken on my garage door they were at my house within 2 hours and it was fixed within one. I have nothing but good things to say about this company all the way around!! Will recommend them highly
Lisa Williams
Service Provided:
Garage Door Repair
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