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I needed a new remote but you charged me 149.00 for 10 minutes labor I think that is excessive. price gouging at its best.

Hi Carol, The customer service rep should have quoted this price over the phone. There is a minimum charge of $149 for up to an hour of labor to deliver and program remotes and keypads. We listened to the call and she did not quote you properly. We have issued a refund for the $149.

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Bob did a perfect job....

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The crew called ahead and arrived as stated. The fixed the garage door seal and some panels. They did a fantastically efficient and great job, and I am very hard to impress!

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Excellent technician Anthony and all around great service. Pleased every time I go with Precision from initial call to finish. Highly recommend!

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Eric and Ben once more came to the rescue. After the great job they did last week at my daughter's house, fixing her busted garage, they came to my house and repaired my failing garage door. They were great and so efficient and polite... and fun! Great job guys

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Bob was our technician, and he was tremendous! On time, professional, explained everything, offered me options and recommendations. I have a new garage door company I will be working with!!

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Compliments to your company for fast responsive service and to your serviceman Mario, who thoughtfully addressed the issues with a perfect combination of professional and friendly.

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I contacted Precision through the chat feature on the web site. I had no difficulty communicating what was needed - an estimate on a garage door opener replacement. Cost was presented up front and a technician could come same day. When Mario (technician) arrived, he explained what might be in greatest need of replacement and different price points for repair. I chose the mid-level garage door opener, which he had available on his truck. He got to work right away and promptly completed the installation. He explained the new features when he was done. I was highly satisfied with my experience, and would definitely recommend Precision and Mario for any garage door work you need.

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Thank you for sending Daniel S. to assess and repair my garage door today. He is an outstanding representative of your company. A diagnostician, salesman and mechanical engineer all rolled up in one. Within 90 minutes my door was working like new and my car was sprung free from the garage!

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Very impressed with Skills of the technicians. Courteous and they cleaned up there workspace. A job very well done.

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I am very pleased by the service done by service tech Mario Umbach. He fixed the door fast and was very helpful by explaining the problem. It was high quality five stars job.

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Eric B. was very professional and courteous. He answered all my questions and showed me the potential repair options without any pressure. I ended up needing a new door and he walked me through the process and hopefully I'll get it installed soon.

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Super fast service, really nice technician - I would recommend Precision to anyone needing a door or their garage door fixed.

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Nice technicians who come to your house, but awful policies. We bought a top of the line garage door, and less than a year later, there were noises. We called Precision, they sent someone out and then insisted on charging $150 plus tax for very minimal service. While I can appreciate that it is a business and not everything should be free, $150 is way too much money for the service performed. If you're looking for service at a fair price, look elsewhere.

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I have Precision Door service my properties' garage doors every year for regular maintenance. They are always prompt, courteous, and accomodating, and I can rely on them to do the jobs right. I'll always choose them for my garage door needs.

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DO NOT TRUST THIS COMPANY. This will probably not get posted, but if it does you need to read it. I purchased a garage door with opener in July 2018. In June of 2018 my wife saw dents and cracks in the outer skin of the door directly in the middle. After inspecting the door and not finding any scratches or scrapes we realized that it had to be from a severe wind storm that we had. I remember seeing the door buckle in and the next day I could not raise the door until I pushed it from the inside to straighten it out. PLEASE CONTINUE READING. When I called to have someone come out and look at the damage I was told that if it was caused by wind that it would be covered under warranty. When the tech came out he told me that this same person told him that it would not be covered. He also insisted that it would be impossible for the wind to do this damage, but when I pressed him for an alternate cause he said”it is not my job to tell you how it was damaged”. Note that another door installer who inspected it felt that it was wind damage and noted that there were no cross supports on the door to give it strength. I called the person who told me that it was under warranty to ask why she changed her story. She was not available, but the General Manager (Bill Geary) called me the next day instead. I explained the situation to him and asked that it be covered under warranty. He said that he would look into it and call me back. After a week I called him. He was not available, but the person took my message. He has never returned my call. WHAT DOES THIS SAY FOR THE PRECISION ORGANIZATION?

Mr. Simons, My apologies that Bill did not get back to you. We were in the middle of moving our entire company and that should not have been an excuse to not get back to you. I will reach out to you as I personally contacted the manufacturer and submitted the photos we took. Local building code does not require any type wind rating on doors so there is no actual rating for how much wind the door you have can withstand. However, the door you have is one of the more rigid doors on the market and your door was installed to the manufacturer specifications with the appropriate struts. Since our inception we have not seen a door sustain damage, this severe, due to wind. The damage to your door is consistent to the damage that would have been sustained by being bumped by a vehicle. We see that very often. During the first visit to your home to assess the damage the technician called me personally and expressed his feeling that the door was driven into and that you told him he was there to look at the door not to take pictures of your car, which he felt had scratches consistent with running into the garage door. However, regardless of whether the wind damaged your door, which would be considered an act of God, or it was hit by a car it would not be covered by a warranty. The warranty does not cover acts of God, being run into, or misuse.

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I called today and within an hour the tech was here. Mario was excellent. Not only did he repair both doors but he represents your company very well. You all get 10 stars today. Marc

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prompt arrival, gave clear options, performed work in a timely manor. Had to return later in the day for a minor adjustment. Did so, efficiently. Would call them again for additional work.

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If you are considering using Precision Door Service, make the call now! They are very efficient, friendly and professional. Our technician Michael Anna worked extra hard to overcome a pre-existing design flaw in our garage door set-up. He was very meticulous with his work to insure that our door was working safely and correctly. He even took notes, in case he came across this situation in the future! He also took the time to pet my barking dog! Excellent customer service, friendly demeanor and professional work! Thank you, I am very satisfied!!

Review:

Scheduling appointment was quick, technician (Eric) was prompt, professional, explained options clearly, appeared to do an excellent job

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Rob was excellent and really knew "his stuff"!!. Explained everything very well and answered all of my questions. Very professional !! The warranty guarantees are great !!

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Was more than satisfied with not only the customer service I received but Mario was fabulous. My spring had broken on my garage door they were at my house within 2 hours and it was fixed within one. I have nothing but good things to say about this company all the way around!! Will recommend them highly

Review:

I had a garage door damaged when my wife backed into it and then opened it. It was a complete disaster until a precision door tech came out and helped me remove it . The new door came in early and your tech installed it in no time and it looks great. I can tell that the door is high quality right down to the rollers and the workmanship, as far has the installation, is neat and complete. Thankyou for your assistance, patience and speedy service. Lou Mang

Review:

5. I'm happy with the work and the gentleman who came out to put it on were very good gentleman they did an excellent job and I'm very happy with precision

Review:

We had a great experience from beginning to end! We used online chat and they were able to send us someone within a few hours. Our technician, Eric, did an excellent job of explaining everything to us. He gave us multiple options, as well. We replaced our garage door opener, sensors, cables, springs, and keypad (everything but the door, pretty much). The service was performed the same day and we’re very pleased with the results!

Review:

Wow! What service. First, when I called I never expected that an appointment could be made as quickly as this. I was emailed a message confirming the window I could expect the service person to come right after I hung up the phone. Shortly after that, I received a text message from the service person with the time he expected to come. Here's the shocker-it included a picture of the repair man. Great for seniors to be able to identify who's coming. He arrived ON TIME and introduced himself. The only entrance available was my front door. He offered to remove his boots before entering. Very thoughtful. He explained all of the options available to me and I selected the one that best fit my needs and level of use. No pressure on any options. I respect this. He was polite, respectful, and responsive to my specific needs. Th company has a great website that introduced the service folks and their managers. I really appreciated their use of technology (email, text, and even a live chat with a very polite help person). Finally, after visiting visiting the website, I found that they had an A+ rating with the BBB. I would recommend them to anyone and already let my sister know how we were treated. Great company.

Review:

Both visits (estimate & installation) were great. Techs were professional, explained everything and did a great job on the install. Door is beautiful and extremely quiet (we have to check to actually see if it opens/closes!) Great job guys!

Review:

I have never been so impressed professionally and from the minute I contacted the receptionist I was blown away by your attention and attitude to get me up and running! In less than 1 hour Mario calls and then comes to our house. Springs broken and unable to enter. This man has the work ethic of 100% plus! Mario completely righted the very poor job done sub standard by the builder of Amber Meadows. ( Adams’s door and they had “ no availability “ til the next day. I told them I was a repeat customer and President of the Association of 44 homes and was not able to enter my home. That’s when I called Precison! In a matter of minutes it was on the docket. Ask for Mario! He is an outstanding man and his workmanship is unparalleled!

Review:

Needed to replace my 20 year old garage door after it froze to the ground and called Precision Door. The technician made a temporary fix (at no charge) while my door was being manufactured. The tech that installed to door was efficient and friendly. We did have an issue with my old sensors, but they replaced them at no charge and my door is now functioning perfectly. Thanks!

Review:

I have to say that I'm not easily impressed but Bob D. was great. On time, polite and efficient. From our first phone call at 7 a.m. this morning til Bob very impressed. We are going to get a new door because are's cannot be fixed unless we want to deal with Hamburg Doors and that is not a option. It's nice to see a company run so well. Also you were recommended to us by a couple we know.