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Called at 10AM on Saturday and the technician arrived at 12:30PM. Michael was very courteous and professional He quickly replaced the broken spring. Excellent service! The receptionist that scheduled the service call was also very pleasant to deal with.

- Bill Perkins

I was very please with the whole process Prescision Door Service had to offer. Mike my tech called to leave me a message that he was running late due to his schedule. I thought this was awesome that he made time to do a follow up call. When Mike was on site his quality of trouble shooting a solution was 10 out of 10 performance. He answered all my questions and completed the whole job quickly. I was very please with his work. Awesome job!!! I would recommend Precision Door Service to anyone. Great Job!!!

- Tim Connors

Robert was our installer. He explained exactly what the deal was in such a way that it was totally understandable. Very professional and I could tell he was an experienced technician. Please don't hesitate to hire these guys as you will not be disappointed.

- David Meacham

5/5. Pleasant, well-informed service man. Called before he came. Did full assessment. Gave an honest evaluation of what was needed. Work done in a timely manner. Robert was a pleasure to work with. Richard Curran

- Richard Curran

Mike did a good job of not only fixing the problem , but finding out why there was a problem and eliminating the root cause.

- Stan Walek

Very pleased with Patricks service. There's nothing better the service person who is pleasant and knows there business. Fast friendly and not crazy expensive. Five stars all the way!! Thanks Patrick.

- Michael Persico

Great service!

- Joe Ryba

Precision came out the same day and replaced a huge battery for our garage door opener..The technician was polite, on time and I would absolutely use Precision again and recommend their service too.

- Patti Karchefsky

Patrick called 30 minutes prior to arrival which was very helpful. Upon arrival he was extremely courteous

- Patricia George

Had worked with Precision before and always had a good experience. Called around one about my problem and figured they would come out later this week. But they came out today and it was fixed in no time at all. Pat did a great job of explaining my options and was very friendly and professional.

- Kathy Reandeau

Pat was excellent... Professional and Curteous.

- Nick/Mary Ambrose

Robert was helpful and knowledgeable technician! He explained to me the process he took to repair the door. Also, he described to me maintenance techniques to make the door last longer and operational. He was a pleasant worker and truly passionate for his job.

- John Collins

I got quotes from three vendors on my garage door replacement. In fact, Precision was the highest price, but offered the best hardware and best quality door (24 gauge steel, lifetime guarantee on springs, etc). I was willing to pay the extra for a quality product. I am very pleased with my door; however, customer service and followup were rather poor. When I signed the contract and paid the deposit, more than a week passed without anyone getting back to me. I finally had to call the company to find out when my door would be installed. When my door was installed, a measurement error placed the rail in a position to block the door from my family room into the garage. Again, no one from the company contacted me, and I had to call them to find out the plan and timing for a corrective action. Overall, they do offer a quality product, but the company is a bit like a ghost. I never got the feeling that there was a local presence that actually cared about my satisfaction. I would recommend this company to a friend based on the product/hardware quality, but would caution that customer service is poor. For the local franchisee, I would recommend that you establish a contact with the customer and assign a single person to oversee customer contact/satisfaction from start to finish. A business card with a local phone number and email would be very helpful in this regard. Also, a defective installation certainly warrants a phone call to the customer within 24 hours!

- Bruce Zoitos

Bruce, I thank you for the honesty in your review, we welcome constructive criticism. I am the one you spoke to on the phone and it surprises me to hear you didn't think I did a good job following up. That is certainly something I will be working on. Your installation was on a Friday afternoon and the installation team finished after our office closed for the day. I believe you may have called our call center Saturday demanding to know why you haven't been contacted or it may have been later. Regardless, you didn't hear from someone immediately because even though we have weekend service our office isn't open. Monday morning we immediately special ordered the correct part at which time I apologized for the mistake and told you I would have it corrected as early as possible, but it will take some time for the part to come in. We would contact you to schedule an appointment to install it when we knew it would arrive. Other than this I'm not exactly sure what you would expect. We don't forget about our customers, we work hard behind the scenes to make sure all of our customers are satisfied. Especially if we make a mistake. As for our phone system, we have live representatives answering our phones 24 hours a day, 7 days a week for our customer convenience. Calls that are more specific are forwarded to the appropriate person as needed. We don't believe in having phone numbers that lead to answering machines at night and on weekends.

My garage got off the tracks and could not close. I needed help immediately due to valuable items in the garage. I called various local garage companies and non were available right away. I would have had to leave my garage open all night. I called Precision and Ryan came out within a couple hours. It was obvious that we needed a new garage, but in the mean time, Ryan fixed it to be functional. We ordered a new garage on the spot and are looking forward to its arrival in a couple weeks. Great selection, colors and options. Many thanks for your amazing service!

- Patty Daddario

Great service and timely arrival and same day response...Patrick was very personable and explained clearly what problems I had with the garage door...After different options were offered I chose to purchase a new door...I was not pressured into making this choice...I congratulated him on his baby girl"Aurora Grace"and so should you!!! I was referred to your service by a neighbor and it worked out well!! May I nominate Patrick as the "Employee of the Month" All in all --I can say is keep on " garaging " all day long!!! Looking forward to my new door!!!

- Christine Gust

My techs name was Patrick. He was very businesslike, friendly and courteous. He explained the work to be done and the time it would take. I needed a new cable. I purchased the package for total garage repair(cable, rollers, springs etc.) he was very proficient in his job. When the work was done explained and showed me his work. I was very pleased. The old expression..you get what you pay for...rang true. As I am 66yrs old and with shoulder problems, it makes my day so much easier. One more comment was how fast your company responded to my call...within 3hrs after calling the job was completed. Thanks again, P Summerville

- Patrick Summerville

i am very happy with my new garage door opener.your tech.was a pro and has a pleasing personality. a great job all around .

- Bill Anderson

Thank you so much for your service this morning. Our garage door was stuck and we could get our cars out. The service man did a wonderful job of examining the situation and telling me what needed to be done and the cost. He then went to work and within an hour he was finished. Great job.

- Steve Vogel

Patrick was professional, arrived on Time and reviewed the problem with me. Immediately identified the problem and explained actions to correct. I mentioned that the door is quite loud when opening / closing and he recommended replacement of rollers. Now the until is almost silent - much improved. Excellent service quality and totally professional technician. Would definitely recommend to family and friends.

- Carol Buscaglia

My new garage door opener was not working properly so I called and Ryan came out the next morning. He called me a number of times during the morning to keep me updated on when he would be arriving. Once here, he diagnosed the problem quickly and repaired it and then checked the work done on previous visits and made adjustments as needed. Ryan did a great job and I am quite satisfied.

- Toby Faliveno

A dire need occurred on a Friday evening at 7PM when the spring on my garage broke. The company that installed my motor in 2011 does not have evening, weekend, or emergency hours. I took a dinosaur the Buffalo telephone book and flipped to garages, I seen a big ad with an Amherst number and phoned. To my surprise they were open and she was able to schedule me for the next day (Saturday between 12-4PM). The next day, Michael, the technician phone me a little after 11AM and stated he finished his precious job early and that he was on his way. Michael explained that I needed all new moving parts which would be considered a rebuild, I DID NOT need a new door (door was in good condition). I left him to do his job as I continued mine in the house. Once completed he showed and explained everything that was done and what I needed to do to keep it functioning properly to last many years. I was very pleased with the work and the honesty and integrity Michael represented. Thank you Precision you have my business and hopefully all those that seen your truck in the Condo Complex. AP

- Angela Porter

Great job,was here at the time stated, explained all the options.The job was completed as we discussed with nothing unexpected. In a few words Mike was great.

- Ron Kazmierczak

We learned of Precision through Angie's List where we purchased a deal to have our garage door tuned up and rollers replaced. In checking over the door when he first arrived Patrick said that one of the springs was not working correctly. He quoted me a price for 2 springs but then realized that the wrong springs were put on the door when it was repaired last and we actually only needed one of the Precision brand saving us money in the end! Patrick was very personable and did a great job.

- Ronald Brandt

The garage repairman was very informative and completed the job in a timely manner.i would surely use this company again.

- Joe Dixon

Mike did an excellent job and was quick. He explained possible problems and corrected them.

- Paul Peters

The guys did a very nice job and very pleased with the work that was done.

- Dave Marino

Excellent and good quality work. Door is very quiet when it open and closes. Very pleased with the work and work done quickly.

- Kenneth Pope

My garage door opener stopped working Friday night. I called a little after 9am Saturday morning and Patrick was here by 10am. After determining it was not possible to repair the existing opener, Patrick installed an entire new unit in about an hour. Patrick was very personable and did a great job.

- Toby Faliveno

We purchased the Garage Door Maintenance with Nylon Roller Replacement that was offered by AAA at a discount for $XXX. Precision Door was very professional, they made an immediate appointment. Mike called before he came and was very courteous and knowledgeable. He and his colleague changed the rollers and checked the rest of the door, opener and springs. They lubed everything and then explained about certain issues with the existing equipment. Mike never tried to up-sell me or pressure me into buying anything more than I contracted for. I asked him questions about a new opener and new spring system if needed and he was very forthright again without being pushy. I had a very nice experience with Mike and Precision Door.

- Kurt Haak

MICHAEL WAS SO PERSONABLE AND HUMBLE VERY UNDERSTADING IN MY SITUATION HE TAYLORED WHAT I NEEDED SPECIFICALLY TO ME, HE LISTENED TO WHAT I WANTED NOT WHAT I DIDNT NEED. IM A FIRST TIME HOMEOWNER AND ITS PEOPLE LIKE HIM THAT MAKE TOU FEEL THAT EVERYTHING IS GONNA BE OK WHEN EVERYTHING ELSE IS GOING WRONG. MARISOL

- Marisol Viera