Garage Door Repair Reviews in Buffalo Area, NY (Page 23)

Excellent fast service from the time my call was placed to a live person to the resolve of my problem from a knowledgeable technician! I highly recommend!

- MJ Slon

5 star rating. We were very impressed by Patrick M who came to give us an estimate on a garage door replacement. He cautioned us to use care with our old door until it was replaced and explained the safety hazard. Installation went smoothly and we appreciated the professionalism of the technicians. We are very happy with the whole experience.

- Diane Biniecki

Outstanding service I am in the middle of selling my home and the Tech did a outstanding job was able to meet my deadline for this house thank you very much. SORRY FOR CAPS BUT "SH" DOOR SPRING BROKE YESTERDAY AND TODAY ALL FIXED.

- Ronald Crummet

Awesome job again! Mike was a pleasure to work with.

- Kim Berghash

Fast courteous service. Very professional technician. On time arrival. Reasonable price. Highly recommended. Will use again.

- David Chu

Got a tune-up deal from Angie's List. Pat came and went through the basic check up and replaced rollers. He was very professional and pleasant the whole time. Great experience overall!

- Isok Kim

We were extremely satisfied with the quick response to our request for the repair of our Garage Door, the knowlege and professionalism of the mechanic that came out and the detailed explanation of the work performed.

- Eric Plescow

I had my garage door serviced today including oiling and changing the rollers. My door was not in good shape initially and made a lot of noise upon opening and closing. I was informed by the serviceman that the bottom rollers were so rusty they weren't turning at all. He replaced the rollers, oiled the springs and the door now closes very quietly. I was very pleased with the work, the serviceman and the prompt response time and punctual arrival. I will definitely use Precision when it comes time to replace my door in the next couple of years.

- Dale Mclean

Patrick did a great job installing the rollers and providing overview of the door system operation and guidance for preventative maintenance. He also explained the potential issues I could have with the system and what to be aware. Great job and the rollers made a big difference.

- Thomas Gall

Service is only as good as the service person who represents the company. Robert Dressler is the type all person all companies wish they had representing them. Not only was he efficient and neat, but the type of person that truly care about the customer. It was (almost) a pleasure to spend the money.

- Hal Leader

5 Star Rating for installation of 2 custom, garage, doors 10/30/14. Installers, Ryan Buil and Ben Kelly, worked ~6-7hrs. to install, test and inservice me on door remotes and mobil remotes for the cars. They worked diligently and stopped only to eat. It was already dark the last hour or so as they were completing the installation. Cleaned up work area and were pleasant employees - Good Workers!!! Ryan performed a preventive maintenance in June for me via Angie's List. Was so impressed with his knowledge and attention to detail; he sold me on purchasing 2 new doors (needed). Chose precision for the quality of materials/warranty and experienced staff. Highly recommend. They call to indicate their ETA. Appreciate that.

- Angela Diloro

Five star rating. Patric M. arrived on time. We discussed the work to be done (replace springs) and he got to work. The work was completed in short order and very satisfactory. Patrick M is very personable, friendly, knowledgeable and efficient. I highly recommend Precision Door Service.

- William Borkowski

The technician was very professional, knowledgable, helpful, and friendly. I give him a 5 star rating because of this. Thank you.

- Monica Cardinale

Patrick quickly diagnosed my garage door and determined it could be repaired- other companies tried to sell me a new door. He was extremely knowledgable about what he was doing and considered every aspect of my family's needs before helping me make a decision that would be best both short and long term. This included safety concerns, financial and day to day use. He was both professional and personal- two qualities tough to find in business today. I will recommend Precision Door to friends, family and only use them in the future!

- Melissa Nowak

Great experience with Precision. We shopped around and once our doors were decided upon, a few weeks went by and before we knew it they were installed and looking great. A good company to deal with..very professional

- Lynn Hoffman

Five stars. Great door, overall great experience from the initial sales visit to the installation. We are very happy. Thank you.

- Carole/mark Dellebovi

Called at 10AM on Saturday and the technician arrived at 12:30PM. Michael was very courteous and professional He quickly replaced the broken spring. Excellent service! The receptionist that scheduled the service call was also very pleasant to deal with.

- Bill Perkins

I was very please with the whole process Prescision Door Service had to offer. Mike my tech called to leave me a message that he was running late due to his schedule. I thought this was awesome that he made time to do a follow up call. When Mike was on site his quality of trouble shooting a solution was 10 out of 10 performance. He answered all my questions and completed the whole job quickly. I was very please with his work. Awesome job!!! I would recommend Precision Door Service to anyone. Great Job!!!

- Tim Connors

Robert was our installer. He explained exactly what the deal was in such a way that it was totally understandable. Very professional and I could tell he was an experienced technician. Please don't hesitate to hire these guys as you will not be disappointed.

- David Meacham

5/5. Pleasant, well-informed service man. Called before he came. Did full assessment. Gave an honest evaluation of what was needed. Work done in a timely manner. Robert was a pleasure to work with. Richard Curran

- Richard Curran

Mike did a good job of not only fixing the problem , but finding out why there was a problem and eliminating the root cause.

- Stan Walek

Very pleased with Patricks service. There's nothing better the service person who is pleasant and knows there business. Fast friendly and not crazy expensive. Five stars all the way!! Thanks Patrick.

- Michael Persico

Great service!

- Joe Ryba

Precision came out the same day and replaced a huge battery for our garage door opener..The technician was polite, on time and I would absolutely use Precision again and recommend their service too.

- Patti Karchefsky

Patrick called 30 minutes prior to arrival which was very helpful. Upon arrival he was extremely courteous

- Patricia George

Had worked with Precision before and always had a good experience. Called around one about my problem and figured they would come out later this week. But they came out today and it was fixed in no time at all. Pat did a great job of explaining my options and was very friendly and professional.

- Kathy Reandeau

Pat was excellent... Professional and Curteous.

- Nick/Mary Ambrose

Robert was helpful and knowledgeable technician! He explained to me the process he took to repair the door. Also, he described to me maintenance techniques to make the door last longer and operational. He was a pleasant worker and truly passionate for his job.

- John Collins

I got quotes from three vendors on my garage door replacement. In fact, Precision was the highest price, but offered the best hardware and best quality door (24 gauge steel, lifetime guarantee on springs, etc). I was willing to pay the extra for a quality product. I am very pleased with my door; however, customer service and followup were rather poor. When I signed the contract and paid the deposit, more than a week passed without anyone getting back to me. I finally had to call the company to find out when my door would be installed. When my door was installed, a measurement error placed the rail in a position to block the door from my family room into the garage. Again, no one from the company contacted me, and I had to call them to find out the plan and timing for a corrective action. Overall, they do offer a quality product, but the company is a bit like a ghost. I never got the feeling that there was a local presence that actually cared about my satisfaction. I would recommend this company to a friend based on the product/hardware quality, but would caution that customer service is poor. For the local franchisee, I would recommend that you establish a contact with the customer and assign a single person to oversee customer contact/satisfaction from start to finish. A business card with a local phone number and email would be very helpful in this regard. Also, a defective installation certainly warrants a phone call to the customer within 24 hours!

- Bruce Zoitos

Bruce, I thank you for the honesty in your review, we welcome constructive criticism. I am the one you spoke to on the phone and it surprises me to hear you didn't think I did a good job following up. That is certainly something I will be working on. Your installation was on a Friday afternoon and the installation team finished after our office closed for the day. I believe you may have called our call center Saturday demanding to know why you haven't been contacted or it may have been later. Regardless, you didn't hear from someone immediately because even though we have weekend service our office isn't open. Monday morning we immediately special ordered the correct part at which time I apologized for the mistake and told you I would have it corrected as early as possible, but it will take some time for the part to come in. We would contact you to schedule an appointment to install it when we knew it would arrive. Other than this I'm not exactly sure what you would expect. We don't forget about our customers, we work hard behind the scenes to make sure all of our customers are satisfied. Especially if we make a mistake. As for our phone system, we have live representatives answering our phones 24 hours a day, 7 days a week for our customer convenience. Calls that are more specific are forwarded to the appropriate person as needed. We don't believe in having phone numbers that lead to answering machines at night and on weekends.

My garage got off the tracks and could not close. I needed help immediately due to valuable items in the garage. I called various local garage companies and non were available right away. I would have had to leave my garage open all night. I called Precision and Ryan came out within a couple hours. It was obvious that we needed a new garage, but in the mean time, Ryan fixed it to be functional. We ordered a new garage on the spot and are looking forward to its arrival in a couple weeks. Great selection, colors and options. Many thanks for your amazing service!

- Patty Daddario