Patrick called 30 minutes prior to arrival which was very helpful. Upon arrival he was extremely courteous

- Patricia George

Had worked with Precision before and always had a good experience. Called around one about my problem and figured they would come out later this week. But they came out today and it was fixed in no time at all. Pat did a great job of explaining my options and was very friendly and professional.

- Kathy Reandeau

Pat was excellent... Professional and Curteous.

- Nick/Mary Ambrose

Robert was helpful and knowledgeable technician! He explained to me the process he took to repair the door. Also, he described to me maintenance techniques to make the door last longer and operational. He was a pleasant worker and truly passionate for his job.

- John Collins

I got quotes from three vendors on my garage door replacement. In fact, Precision was the highest price, but offered the best hardware and best quality door (24 gauge steel, lifetime guarantee on springs, etc). I was willing to pay the extra for a quality product. I am very pleased with my door; however, customer service and followup were rather poor. When I signed the contract and paid the deposit, more than a week passed without anyone getting back to me. I finally had to call the company to find out when my door would be installed. When my door was installed, a measurement error placed the rail in a position to block the door from my family room into the garage. Again, no one from the company contacted me, and I had to call them to find out the plan and timing for a corrective action. Overall, they do offer a quality product, but the company is a bit like a ghost. I never got the feeling that there was a local presence that actually cared about my satisfaction. I would recommend this company to a friend based on the product/hardware quality, but would caution that customer service is poor. For the local franchisee, I would recommend that you establish a contact with the customer and assign a single person to oversee customer contact/satisfaction from start to finish. A business card with a local phone number and email would be very helpful in this regard. Also, a defective installation certainly warrants a phone call to the customer within 24 hours!

- Bruce Zoitos

Bruce, I thank you for the honesty in your review, we welcome constructive criticism. I am the one you spoke to on the phone and it surprises me to hear you didn't think I did a good job following up. That is certainly something I will be working on. Your installation was on a Friday afternoon and the installation team finished after our office closed for the day. I believe you may have called our call center Saturday demanding to know why you haven't been contacted or it may have been later. Regardless, you didn't hear from someone immediately because even though we have weekend service our office isn't open. Monday morning we immediately special ordered the correct part at which time I apologized for the mistake and told you I would have it corrected as early as possible, but it will take some time for the part to come in. We would contact you to schedule an appointment to install it when we knew it would arrive. Other than this I'm not exactly sure what you would expect. We don't forget about our customers, we work hard behind the scenes to make sure all of our customers are satisfied. Especially if we make a mistake. As for our phone system, we have live representatives answering our phones 24 hours a day, 7 days a week for our customer convenience. Calls that are more specific are forwarded to the appropriate person as needed. We don't believe in having phone numbers that lead to answering machines at night and on weekends.

My garage got off the tracks and could not close. I needed help immediately due to valuable items in the garage. I called various local garage companies and non were available right away. I would have had to leave my garage open all night. I called Precision and Ryan came out within a couple hours. It was obvious that we needed a new garage, but in the mean time, Ryan fixed it to be functional. We ordered a new garage on the spot and are looking forward to its arrival in a couple weeks. Great selection, colors and options. Many thanks for your amazing service!

- Patty Daddario

Great service and timely arrival and same day response...Patrick was very personable and explained clearly what problems I had with the garage door...After different options were offered I chose to purchase a new door...I was not pressured into making this choice...I congratulated him on his baby girl"Aurora Grace"and so should you!!! I was referred to your service by a neighbor and it worked out well!! May I nominate Patrick as the "Employee of the Month" All in all --I can say is keep on " garaging " all day long!!! Looking forward to my new door!!!

- Christine Gust

My techs name was Patrick. He was very businesslike, friendly and courteous. He explained the work to be done and the time it would take. I needed a new cable. I purchased the package for total garage repair(cable, rollers, springs etc.) he was very proficient in his job. When the work was done explained and showed me his work. I was very pleased. The old expression..you get what you pay for...rang true. As I am 66yrs old and with shoulder problems, it makes my day so much easier. One more comment was how fast your company responded to my call...within 3hrs after calling the job was completed. Thanks again, P Summerville

- Patrick Summerville

i am very happy with my new garage door opener.your tech.was a pro and has a pleasing personality. a great job all around .

- Bill Anderson

Thank you so much for your service this morning. Our garage door was stuck and we could get our cars out. The service man did a wonderful job of examining the situation and telling me what needed to be done and the cost. He then went to work and within an hour he was finished. Great job.

- Steve Vogel

Patrick was professional, arrived on Time and reviewed the problem with me. Immediately identified the problem and explained actions to correct. I mentioned that the door is quite loud when opening / closing and he recommended replacement of rollers. Now the until is almost silent - much improved. Excellent service quality and totally professional technician. Would definitely recommend to family and friends.

- Carol Buscaglia

My new garage door opener was not working properly so I called and Ryan came out the next morning. He called me a number of times during the morning to keep me updated on when he would be arriving. Once here, he diagnosed the problem quickly and repaired it and then checked the work done on previous visits and made adjustments as needed. Ryan did a great job and I am quite satisfied.

- Toby Faliveno

A dire need occurred on a Friday evening at 7PM when the spring on my garage broke. The company that installed my motor in 2011 does not have evening, weekend, or emergency hours. I took a dinosaur the Buffalo telephone book and flipped to garages, I seen a big ad with an Amherst number and phoned. To my surprise they were open and she was able to schedule me for the next day (Saturday between 12-4PM). The next day, Michael, the technician phone me a little after 11AM and stated he finished his precious job early and that he was on his way. Michael explained that I needed all new moving parts which would be considered a rebuild, I DID NOT need a new door (door was in good condition). I left him to do his job as I continued mine in the house. Once completed he showed and explained everything that was done and what I needed to do to keep it functioning properly to last many years. I was very pleased with the work and the honesty and integrity Michael represented. Thank you Precision you have my business and hopefully all those that seen your truck in the Condo Complex. AP

- Angela Porter

Great job,was here at the time stated, explained all the options.The job was completed as we discussed with nothing unexpected. In a few words Mike was great.

- Ron Kazmierczak

We learned of Precision through Angie's List where we purchased a deal to have our garage door tuned up and rollers replaced. In checking over the door when he first arrived Patrick said that one of the springs was not working correctly. He quoted me a price for 2 springs but then realized that the wrong springs were put on the door when it was repaired last and we actually only needed one of the Precision brand saving us money in the end! Patrick was very personable and did a great job.

- Ronald Brandt

The garage repairman was very informative and completed the job in a timely manner.i would surely use this company again.

- Joe Dixon

Mike did an excellent job and was quick. He explained possible problems and corrected them.

- Paul Peters

The guys did a very nice job and very pleased with the work that was done.

- Dave Marino

Excellent and good quality work. Door is very quiet when it open and closes. Very pleased with the work and work done quickly.

- Kenneth Pope

My garage door opener stopped working Friday night. I called a little after 9am Saturday morning and Patrick was here by 10am. After determining it was not possible to repair the existing opener, Patrick installed an entire new unit in about an hour. Patrick was very personable and did a great job.

- Toby Faliveno

MICHAEL WAS SO PERSONABLE AND HUMBLE VERY UNDERSTADING IN MY SITUATION HE TAYLORED WHAT I NEEDED SPECIFICALLY TO ME, HE LISTENED TO WHAT I WANTED NOT WHAT I DIDNT NEED. IM A FIRST TIME HOMEOWNER AND ITS PEOPLE LIKE HIM THAT MAKE TOU FEEL THAT EVERYTHING IS GONNA BE OK WHEN EVERYTHING ELSE IS GOING WRONG. MARISOL

- Marisol Viera

We purchased the Garage Door Maintenance with Nylon Roller Replacement that was offered by AAA at a discount for $XXX. Precision Door was very professional, they made an immediate appointment. Mike called before he came and was very courteous and knowledgeable. He and his colleague changed the rollers and checked the rest of the door, opener and springs. They lubed everything and then explained about certain issues with the existing equipment. Mike never tried to up-sell me or pressure me into buying anything more than I contracted for. I asked him questions about a new opener and new spring system if needed and he was very forthright again without being pushy. I had a very nice experience with Mike and Precision Door.

- Kurt Haak

Pat was excellent. He was informative and efficient. He had my door fixed in less than an hour! I called the day prior and they gave me an appt the next morning. I'm very happy with the service!

- Kirsten Nutty

Mike came to help me on Saturday 4/12. First I was surprised I could get help on a Saturday which I was very thankful for. I could not get out of my garage due to a broken coil so I surely did not want to be housebound for the weekend. So he came in a timely manner and fixed my door. He was pleasant, thorough and explained everything to me before he began his service. He pointed out additional problems which would probably show them in the foreseeable future and was able to correct them too. I was totally satisfied with Precision Door

- MIchelle Karnes

No one likes to spend money on these types of repairs, however as a homeowner, you have to expect it. I was pleased with the service we received from Precision and was able to schedule the repair for the very next day after I called. (Had called another company and their "soonest-available" was 8 days out!) Appreciated the e-mail they sent with company information and which technician was scheduled to do the repair. Pat M. was very personable, respectful and he knew-his-stuff! He explained everything, and answered all my questions. Entire job was complete in about an hour. Would recommend Precision to friends and family. Thanks to Pat for making it all run smoothly!

- Rita Giolando

We had checked out several places and your customer service was the best and gave us very good information to make our decision on a garage door. Your men came and efficiently took the old door and hardware out and put the new door in and adjusted it perfectly. Everything was just as we had it when they were done. They were very personable and we would definitely come back to you for other items in the future. Thank you so much for everything.

- Ray Borawski

Fast and efficient.

- Jan Hilimon

Great Company, Called them and they came out when I was home. Did a great job and my door never worked so good. Bill the service technician was friendly and helpful explaining what he was going to do. Thank You Precision Overhead Door.

- Norman Urbaniak

Dear Mr. Paruta, Your service was unbelievable. My garage door stopped working late Saturday afternoon. I saw your ad in our local Phone book and called. It was 5:15PM. Your female rep arranged for someone to come out Sunday afternoon. She was so nice. Well I can't say enough about your service rep.Bill. He was great. So professional. He came Sunday - worked for over an hour but had to come back on Monday as the door needed an additional part. He lube and tighten everything as well as replace a left frame that was dislocated. Thank you so much - told all my neighbors as most of us have always gone to Hamburg Door. Well now you are my new Garage door service. Lila Diederich

- Lila Deiderich

Lila, I really appreciate your review. It is a priority of mine to provide the highest quality service by professional technicians at a time that is convenient for you. We know we will never be able to please everyone, but we do make a serious effort to do so. Thank you, Anthony

I am satisfied with the job that Bill G did. Although he mainly came to give me an estimate on what I wanted done which is a door tune up he asked me if I would like to do it while he was here which I was agreed. It didn't take him long and it saved me from having to make another appointment. He was here within the scheduled time. Precision Door of Buffalo's phone number is going into my contact list.

- Joel Rashko