Read what people are saying
about Precision Garage Door

I needed a new remote but you charged me 149.00 for 10 minutes labor I think that is excessive. price gouging at its best.

- Carroll Mccarthy

Hi Carol, The customer service rep should have quoted this price over the phone. There is a minimum charge of $149 for up to an hour of labor to deliver and program remotes and keypads. We listened to the call and she did not quote you properly. We have issued a refund for the $149.

Precision promptly returned to make adjustments to new motor install. Thanks!

- Aaron Cabell

Happy with todays repair service. Technician Dan was friendly and knowledgeable . Called this morning and response time was great . Good job

- Joe Giglio

Your service people are great. They are friendly, courteous, and have the patience needed to deal with the public.

- Patricia Costanzo

Prompt courteous service and outstanding use of technology. Everything can essentially be facilitated from your laptop.

- Victor Rioli

I love the new door I had installed. It makes a huge impact on the home. The salesman was very friendly and thorough when he came out during the Covid time . He kept his distance.The scheduling was timely. The installers came earlier than scheduled which was fine, they were efficient and cleaned up.

- Jennifer

Great customer service. Good communication before appt. On time, quick service. I would highly recommend this business.

- Michele Brundidge

I’ve had the pleasure of speaking with your online chat representative at 4 AM on a Monday, your scheduling staff for Cheektowaga (716-272-1124) later Monday morning, and especially your service personnel at my home on Wednesday. * I chose to have the work performed 2 days after my call to the scheduler, for my convenience, knowing that you indeed would have been at my home within hours had I needed it. Thank you. Having been a Facility Manager at a major manufacturing, sales, and warehouse facility for 12 years, I know ‘quality’ when I see it! I am quite impressed with the actions and capabilities of your employees: including those ‘live’ online, those involved directly in the scheduling service, and the on-site Service/Sales personnel I met today, Eric Bruton. and his teammate Scott. The scheduling person I spoke to was on top of her game, spoke succinctly, and recited back to me the information I presented, so as to be sure she had everything she needed of me. I often find it difficult to understand many individuals on the telephone, so I especially appreciate her being well-spoken, efficient, and professional. I applaud your initiative for keeping your vehicles well-functioning (stocked and ready to go), and visually outstanding with the perfect vehicle wrap design. Having sharp, clean, newer vehicles of course speaks volumes for any company. Your website was very professionally done: It provided me with all the information I’d needed to arrange for somewhat urgent service to repair a double garage door that had fallen off track, detaching the lift cables, and was left hanging awkwardly. Recognizing that it was time for professionals to take charge, I left it safely suspended with heavy ropes and called for an appointment. To me it appeared the job would involve a lot of work for two capable technicians, so I appreciate that your technicians were knowledgeable, efficient, team-orientated, clearly dedicated to serving the customer, and that they performed the job so quickly. Specifically, regarding the work at my home, Eric Bruton discussed the options of repair versus replacement. I decided to purchase a new door and hardware, but needed the door in a usable condition immediately, to protect the contents inside the garage. The crew of two repaired the door in less than 2 hours utilizing most of the old components, thus keeping the cost down. With the proper tools on hand, and the skills of the technicians, the track was straightened, and the torsion springs, cables and pulleys were reconnected and adjusted perfectly. Voila; the door was all set for a couple of months. A few weeks waiting for the new door is most agreeable. What’s a few weeks of waiting, when a complete new door, at an excellent price I must say, will be custom manufactured and installed soon. I was happy to pay the service/repair fee, for once the work was completed, the old door worked well enough to last quite a while. Though the repair cost was unexpectedly low, and the repaired door worked fairly well, I thought it would be best to install a new door for appearance sake, and to keep the garage protected for another 20 years. The cost of the new door, installed, was very reasonable, so I placed a down payment Immediately. Please relay my thanks to your inside associates who may have been involved, and particularly to the technicians for a job well done. I feel comfortable that I‘ve chosen the ‘right’ overhead door service company. I look forward to the installation of the new paneled overhead door in a few weeks. Sincerely, B. Kirst

- Bruce Kirst

Mark, the technician was great. Found the problem quickly, was helpful and friendly. I would not call anyone else for garage door service because they are great! Called Saturday and the came that afternoon.

- Bill Zamorski

Both Eric and Chris were wonderful. I was able to get an appointment that fit my schedule and the door was fixed during the original service call.

- Christine Kimmel-Hurt

Had a spring on the garage door go, resulting in injury. Called and scheduled an appointment that ended up being the same-day. This occurred During Covid-19 pandemic - technician showed up wearing a mask and was conscious of social distance/safety. Eric was very professional and gave us many options without pressure/sales pitch. Did a LOT of work for us and did a great job.

- Brendan Shaw

Excel?ent service by techs and manager. Highly recommend this company.

- Carol DePasquale

Bob did a perfect job....

- John Stellrecht

We called for an appointment to have a garage door replaced on May 5th and we were scheduled for May 6th. Anthony G. was here today and he has professional and courteous. We ordered the door without getting a comparison quote from another company, we were that impressed. We are looking forward to the same professionalism with the installation.

- Damian Redlinski

Pleasant sales person,not pushy

- Paulette Mayo

We love our new door, its absolutely beautiful. We ordered a carriage door in a two tone of white and hunter green with windows. It arrived sooner than we expected, the installation was wonderful and the techs were very nice and did a great job. I would recommend Precision to anyone that is looking for a door.

- Lauren Foster

All I could do was smile!! My garage door was perfect. It really looks good. The installers were exceptional and courteous on top of that, When I saw them putting on the final touches, I was quite impressed. All I can say is THANK YOU. D.B.Dickson

- Diane Dickson

Eric Bruton was very professional and courteous. Even in these difficult times of Covid-19, he was observant about keeping his social distance and wore a mask, while at the same time, making certain we knew everything he was doing to perform the service required.

- Karen Berger

Called at 10 a.m., problem solved before 1 p.m.! The receptionist quickly accessed our account from 2013 records, assuring a service call the same day. We were delighted! Eric, the technician. arrived soon. masked and gloved, replaced a broken safety sensor with OEM parts, solving the problem immediately. The receptionist was very helpful, reassuring, and courteous.

- John Schank

I requested a quote on a garage door and opener replacement. Pat and Dan came out and were very helpful in answering all the questions I had on the products to be provided and the installation procedure. I was completely satisfied on this part of the purchase process.

- Mark Derringer

What a execellent job Eric done replacing all the parts on my garage door. He knows just what had to be done.

- Jerry Eckle

Very professional. Very informative and efficient and timely. Overall very satisfied.

- David Jaworski

Very quick, friendly and efficient service, however the cost was about twice what I thought/felt it should have been.

- PAUL SPRINGER

Eric was my technician and was wonderful: very professional, explained problem/possible solutions thoroughly without pressuring me into a larger job. He was polite-and even showed me how to disconnect the door if necessary! I definitely will use you again [but hope not in the near future!] Eras Bechakas

- Terry Bechakas

My appointment yesterday was between 12 and 2 pm. 10 minutes after 12 my tech Travis called said he would be there in five minutes. When Travis showed up he introduced himself immediately explained what he was going to be doing and started working. Four hours later the job was done to perfection . His work was exceptional he cleared out all of the debris explained everything to me in a very gentlemanly way. I would highly recommend Travis and precision door company.

- Joe Zanghi

On time, courteous and very knowledgeable. We enjoyed discussing options with Eric Bruton and his insight to getting us what we needed for our garage door.

- Juan Garcia

The crew called ahead and arrived as stated. The fixed the garage door seal and some panels. They did a fantastically efficient and great job, and I am very hard to impress!

- Scott House

Had a call in for service which ended up being a new opener (I kinda figured I would need a new motor). Eric showed me options, I made selection but he ran into a problem. Problem was resolved but it did result in a labor charge for me..not unexpected. He explained all details, whys and wherefores of what I should do and what had to be done. He was very professional and admittedly took pride in his work. Will not hesitate to call again should I decide to remedy any options I chose not to do today.

- Pat Cowles

When I called I was very happy with the prompt service. The technician Dave, explained everything to us. He checked over the old equipment, and told us what he could do to fix it. We were very pleased how fast he got the job done. Would recommend highly.

- Robert Poehler

our technician ( Eric Bruton ) was friendly, courteous and efficient. Fixed our problem quickly and our door worked back to normal in a short amount of time! Thank You !!!

- Michael Paradowski