Thanks very much-I hated to spend the unexpected cash but knowing that the new opener was brand new and is warrantied gives me peace of mind. I just had the rollers replaced so I feel like I'm all set. I've recommended you to three people so far. Thank you to both Roberts that did the work. Paul Miller-Snyder, NY

- Paul Miller

We started out simply needing new remotes for our garage door opener. On Monday evening, Robert P came out. When we called in initially, we advised we need 2 remotes, and that the light in our unit was malfunctioning. When Robert came out, the remotes on his truck were not working with our unit. In the end, he left us with one unit and the light issue persisted and was not diagnosed. We were charged for the service call and one remote. We did not feel satisfied, and called Precision back. Within less than an hour later, I received a callback from Bill, in which he profusely apologized for the fact that we did not receive enough remotes, and that our light issue was not resolved. Bill said that he would come out himself to diagnose our door and deliver and program a second remote Friday evening. On Friday evening, I was running late coming home to meet Bill. He was so calm and understanding, and patiently waited for me and got started on our work while he waited. When I arrived, Bill clearly, concisely, and knowledgably explained possible issues with our unit. He also gave me (at no charge) the second remote. I was so impressed with Bill's personality, knowledge, and expertise. Bill made up more than amply for the previous visit. I told Bill that his handling of the situation would ensure that we came to Precision when it came time for a new unit. Later that evening, my wife and I decided to "take the plunge" and buy a new unit. We contacted Bill back directly, and advised him of the decision. Despite the fact that he was busy and attending to personal business, Bill STILL took the time to field each and every one of my questions, explain every detail, and help us select the best unit for our needs. The following day, Sunday, Mike arrived to complete our installation. Mike was also very knowledgeable about all of the different units available, and helped my wife and I make the most educated decision on our purchase. Mike then inspected our door, and discovered that our spring and door rollers were in poor condition. It was a cold, windy Sunday and the football game was on, but Mike didn't care, rather, he took the time to completely replace everything for us, and properly and accurately install our new opener unit for us. Mike knew exactly what he was doing, and was comforting to speak with, and confident. The new door and parts are SILENT, and work wonderfully! Our new unit, the Lift Master, is top of the line and spectacular! We are beyond thrilled with the new unit, and remotes. In summary, Bill and Mike bent over backwards and went above and beyond to ensure that we were happy. They came out in adverse weather, dark, dreary conditions, but made our experience with Precision the best it could be. They have earned lifetime customers, and we are more than happy to spread the word about the A+++ experience we enjoyed with Precision! Thank you Anthony and Crew for everything! Happy customers from 2015 - ????, Chris and Lisa Wilson

- Chris Wilson

Thank you Robert for updating and servicing my garage doors. I wasn't aware of the issues of my current system and am so happy you were able to inform and install the new parts/remotes the same day. It was a pleasure working with this Company - Very Happy Customer-

- Rachel Huntington

Robert P. was prompt and helpful. I'd give him 5 stars.

- Bette Holtzman

I looked you up in the phone book and was happy to hear that you could come out the same day. Robert was here in no time at all, was very personable and well informed. Had the problem fixed right away. He knew his business and your very fortunate to have such a worker.

- Leo Wojciechowski

We were very satisfied with our timely service & professionalism of the technician and company. Customer service was great after a minor misunderstanding about a coupon discount. A representative was quick to respond & rectify the situation.

- Jodi Mazer

I had a power surge in my neighborhood and the result was my garage door opener was fried. I called another well known garage door company and although I was not impressed with my initial phone call I decided to stick with them because a few friends of mine had good results using this company. After telling them my problem and exchanging some information with them, I waited for a call back from them because that's what they said was standard procedure, when they finally called me back four days later they said it would take ten days to come to my house. Frustrated, I decided to call Precision and the service I received from that point on was second to none. Meagan took my call and made me feel like she was helping out one of her family members. The technician Robert was able to come down that day and install a new garage door opener and new springs. I was extremely satisfied with my experience with Precision. I have had some issues with the my garage door since, which had nothing to do with the Precision install but the fact that I just have an old garage door. Once again, the day I called, within a few hours someone was able to come down and correct the issue at no charge. Any good business owner knows that word of mouth is the best advertisement you can get, and I go out of my way to tell people about my experience with Precision. I give them a five star rating and when I'm ready to get a new garage door I look forward to my phone call and excellent service I will receive from them.

- Keith Puchalski

I couldn't have asked for more professional people. The two gentelmen that came to my house and installed my garage door were great.

- Tim and barb Nunn

Everything went well and the technicians were very good - especially working in this cold weather. It is difficult to rate with 5 stars - so how does 4.95 stars sound?

- Ernelle Ponivas

Pat showed up exactly when he said he would and did an exceellent job. He gave us several options and explained the pros and cons of each of the options. The price he quoted for the work was the price we payed. No high pressure sales and no nonsense. He was extremely professional, explained all of the work that he did, made sure we understood all of the details, warranties, etc., and the area of the garage that he worked in was spotless when he left. We have a detached garage and the outside temperature was three degrees the evening he arrived and installed the garage door opener and repaired the garage door. I would highly recommend Precision if you have any issues with your garage door.

- Raymond Myers

5 Stars! One of the garage doors springs had snapped on my garage door. I called this morning to schedule a repair, and the Tech (Pat) was here just a few hours later! Thank You for doing the repair so quickly! Great job!

- Michelle Martin

I was very pleased with the service I received.. Not only did he repair my door, but he explained maintenance steps that could prevent a problem in the future.

- Shirley Skinner

We had an outstanding customer experience and would definitely rate it at 5+ stars. The weather was awful and our technician Robert went above and beyond to fix an old garage door that seemed hopelessly jammed shut. He made sure that the car inside was not damaged during the repair and was so patient with a fix for a very difficult problem. Great job!

- Andrea Ryan

Robert was a pleasure to work with and I'm very, very happy with the work he did today, and look forward to having him back when the new garage door comes in! Robert was also a very pleasant, personable person. Thank you!

- Kevin Mcmahon

Very unsatisfied with the work. Still don't have my issue resolved. When I call for service the gentleman that comes insists it's a problem with garage door opener. Which is not the case, sorry a garage door opener does not cause an uneven door.

- April Griffith

April, I apologize for the inconvenience. It was a pleasure meeting you and your husband this week. You do have a problem with your opener, but that is not what is causing your problem. After using a level on your door it is perfectly level, but I have discovered a different issue. We will have Ryan out on Monday afternoon to make the proper adjustments to your door so it doesn't get stuck like it has been. Thank you for your business and have a Happy Thanksgiving.

Outstanding service. Prompt response to emergency call. Decided to replace old door and found the service technician (Robert D.) to be most knowledgeable and technically expert. The crew installing the new door was extremely efficient and professional. Precision Door is a first rate company that delivers great service and a terrific Made in America product. Highly recommended.

- Joseph Sowinski

I came home from several errands and a few minutes after I parked the car in the garage we heard a loud noise. The right side spring on our 16 foot garage door had snapped. I called Precision and the service man was here in just under three hours. He replaced both springs, as I knew he would have to, explained why and after both springs were done he went over every piece of hardware on the door to be sure all were snug and secure. He illustrated how a garage door can be checked for balance, greased fittings as needed, saw the door was moving smoothly and then reattached the garage door opener and checked the chain. Great job in about an hours time, came in uniform, with a well marked truck went over all pricing and cleaned up after. I was very satisfied with his work and ordered two new side trim pieces with weatherproofing as the old ones were quite worn.

- William Quick

excellent service and very professional

- Josephine Borrillo

After watching a you-tube video and not being able to fix the broken cable on our own, we did a Google search and decided to call Precision. They offered emergency service on a very cold Saturday afternoon. Patrick was very personable, informative, and efficient. He explained his work and what we need to do to keep our system in proper working order. The work area was clean when he left. As it turned out, the you-tube video was part of Precision. We would highly recommend Patrick and Precision.

- David Brown

Precision seemed pricey compared to others, but I was in no mood to shop around. However my service man was excellent.

- Carl Lowry

I highly recommend Precision Overhead Door for all your garage door needs. I was most impressed with Precision from the first meeting. The tech was prompt in coming over to provide an estimate, explaining the openers they stock, recommending the proper opener for my needs,and setting a convenient install date. The tech arrived as expected to install, installed the opener, performed maintenance on the existing door rollers, cleaned up afterwords, and was polite and courteous. I am very happy with the service from Precision Overhead Door.

- Linda Haner-mele

Thanks guys. Great service. May need some door replacements in future. Will call you when the time comes.

- Brian Preston

Crew was on time, very friendly and did a great job! (shared review)

- Toby Faliveno

We had our door repaired today by Patrick. He did an excellent job, was very courteous and professional. We had used the company 11 years ago, and they did honor their policy on life warranty parts.

- patricia schiavone

Very happy will call again and recommend

- Mike Heer

They were at my house within 2 hours. Anthony and Bill were very professional and were more consultants than sales people. My garage door works better than when it was new. They even called me back later that day to make sure everything was satisfactory.

- Aj Swannie

Was very happy with the experience....the technician was very prompt and courteous and answered all my questions. Would definetly call Precision again if I ever have any problems pertaining to my garage door and/or opener!

- Judy Tyler

Thank You Judy, We appreciate your business. Im glad Anthony did a great Job.

I had a service call for a garage door that wouldn't close. When the technician arrived he said that a ladder I had hanging in the garage was causing the problem. He took down the ladder, but about one out of every ten times I try to close the door, it pops back up and I have to retry.This started a few days after the service call. I had thought the problem was solved. So, I guess I still don't know the cause. I paid the service call and the service provider did oil up a few things at my request, but it seems that there must be more to it. I guess nothing was actually repaired. Would love a follow-up visit

- Diana Smith

We returned to Mrs. Smiths home on June 23rd. The technician, Henry was able to locate the cause of her intermittent problem which we resolved to Mrs. Smiths satisfaction at no additional charge.

Thanks for the rapid, courteous, and efficient response to our crippled garage door last week. The work was professionally done. But I am more impressed by your honest recommendation to repair rather than replace the door, which saved me hundreds of dollars. Our thanks to you and Tony. You're our "door guys" now. -Jim

- James Biltekoff

Great Local company to deal with, very honest and personal

- Vince Karam