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about Precision Garage Door
Precision Garage Door of Buffalo NYhas received 2042 reviews, averaging 4.92 Stars:
Buffalo, NY
Product:
Buffalo, NY
Robert was our installer. He explained exactly what the deal was in such a way that it was totally understandable. Very professional and I could tell he was an experienced technician. Please don't hesitate to hire these guys as you will not be disappointed.
- David Meacham
Product:
Depew, NY
Thank you for your work on the bottom strip of the garage door. It look good! Thank you, Darlene Banks
- DARLENE BANKS
Product:
Depew, NY
Mike called prior to arrival and showed up on time. He explained what needed to be replaced and why. He was clean quick and nice. He was also very patient as I asked all my questions. In addition to replacing all the broken parts, Mikes took the time to assess and tweak the overall garage door functions.
- Patti Palladino
Product:
Lancaster, NY
Great service from initial assessment to installation!! ... love my new garage door!
- Lisa Trapasso
Product:
Grand Island, NY
The technician was prompt, courteous, and very professional in his manner and his explanation of what repairs were done. Would definitely call Precision for future business.
- Fredrick George
Buffalo, NY
5/5. Pleasant, well-informed service man. Called before he came. Did full assessment. Gave an honest evaluation of what was needed. Work done in a timely manner. Robert was a pleasure to work with. Richard Curran
- Richard Curran
Clarence, NY
Mike showed up when they said he would. Explained and showed me the problem, quoted a price to fix and did it. Was very professional and courteous. Outcome was better than I expected. Mike is a great representative of your company.
- Doug Mutton
Product:
Buffalo, NY
Mike did a good job of not only fixing the problem , but finding out why there was a problem and eliminating the root cause.
- Stan Walek
Product:
Hamburg, NY
I called on a Sunday and the technician was there shortly after that. He was on time, and professional. I am very satisfied with Precision and would recommend them.
- Marty Lambert
Buffalo, NY
Very pleased with Patricks service. There's nothing better the service person who is pleasant and knows there business. Fast friendly and not crazy expensive. Five stars all the way!! Thanks Patrick.
- Michael Persico
Lancaster, NY
Had our garage service by Michael. Same day service the day I called which was awesome. Very knowledgable and fixed the problem quick! Would recommend to anyone!
- Jessica Wopperer
Product:
Buffalo, NY
Great service!
- Joe Ryba
Product:
Buffalo, NY
Precision came out the same day and replaced a huge battery for our garage door opener..The technician was polite, on time and I would absolutely use Precision again and recommend their service too.
- Patti Karchefsky
Buffalo, NY
Patrick called 30 minutes prior to arrival which was very helpful. Upon arrival he was extremely courteous
- Patricia George
Lancaster, NY
I have used your company in the past and was pleased with the service. We had a cable break on our door, which was under warranty, and called for the repair. The technician arrived within the time frame I was quoted and even called 45 minutes prior to his arrival. He was very friendly, polite and knowledgeable. He did a great job on the repair and we're very satisfied.
- Diana Slade
Product:
Sanborn, NY
Patrick did a great job. He explained everything that should be done and how much it would cost. He was careful to make sure I understood it. After the work was finished he showed the door operating much better.
- Andrea Morgan
Hamburg, NY
We are very happy with our new garage door. The technician, Robert D, was very friendly, knowledgeable and did a great job installing the door. It is very quiet and works very well. Would recommend them to anyone.
- Daniel Pope
Buffalo, NY
Had worked with Precision before and always had a good experience. Called around one about my problem and figured they would come out later this week. But they came out today and it was fixed in no time at all. Pat did a great job of explaining my options and was very friendly and professional.
- Kathy Reandeau
Alden, NY
I love my new garage door opener..so quiet. The outdoor touch pad is very convenient too. Pat was quick, courteous and did a great job.
- Terri Retzlass
Buffalo, NY
Pat was excellent... Professional and Curteous.
- Nick/Mary Ambrose
Buffalo, NY
Robert was helpful and knowledgeable technician! He explained to me the process he took to repair the door. Also, he described to me maintenance techniques to make the door last longer and operational. He was a pleasant worker and truly passionate for his job.
- John Collins
Buffalo, NY
I got quotes from three vendors on my garage door replacement. In fact, Precision was the highest price, but offered the best hardware and best quality door (24 gauge steel, lifetime guarantee on springs, etc). I was willing to pay the extra for a quality product. I am very pleased with my door; however, customer service and followup were rather poor. When I signed the contract and paid the deposit, more than a week passed without anyone getting back to me. I finally had to call the company to find out when my door would be installed. When my door was installed, a measurement error placed the rail in a position to block the door from my family room into the garage. Again, no one from the company contacted me, and I had to call them to find out the plan and timing for a corrective action. Overall, they do offer a quality product, but the company is a bit like a ghost. I never got the feeling that there was a local presence that actually cared about my satisfaction. I would recommend this company to a friend based on the product/hardware quality, but would caution that customer service is poor. For the local franchisee, I would recommend that you establish a contact with the customer and assign a single person to oversee customer contact/satisfaction from start to finish. A business card with a local phone number and email would be very helpful in this regard. Also, a defective installation certainly warrants a phone call to the customer within 24 hours!
- Bruce Zoitos
Bruce, I thank you for the honesty in your review, we welcome constructive criticism. I am the one you spoke to on the phone and it surprises me to hear you didn't think I did a good job following up. That is certainly something I will be working on. Your installation was on a Friday afternoon and the installation team finished after our office closed for the day. I believe you may have called our call center Saturday demanding to know why you haven't been contacted or it may have been later. Regardless, you didn't hear from someone immediately because even though we have weekend service our office isn't open. Monday morning we immediately special ordered the correct part at which time I apologized for the mistake and told you I would have it corrected as early as possible, but it will take some time for the part to come in. We would contact you to schedule an appointment to install it when we knew it would arrive. Other than this I'm not exactly sure what you would expect. We don't forget about our customers, we work hard behind the scenes to make sure all of our customers are satisfied. Especially if we make a mistake. As for our phone system, we have live representatives answering our phones 24 hours a day, 7 days a week for our customer convenience. Calls that are more specific are forwarded to the appropriate person as needed. We don't believe in having phone numbers that lead to answering machines at night and on weekends.
Product:
Buffalo, NY
My garage got off the tracks and could not close. I needed help immediately due to valuable items in the garage. I called various local garage companies and non were available right away. I would have had to leave my garage open all night. I called Precision and Ryan came out within a couple hours. It was obvious that we needed a new garage, but in the mean time, Ryan fixed it to be functional. We ordered a new garage on the spot and are looking forward to its arrival in a couple weeks. Great selection, colors and options. Many thanks for your amazing service!
- Patty Daddario
Product:
Buffalo, NY
Great service and timely arrival and same day response...Patrick was very personable and explained clearly what problems I had with the garage door...After different options were offered I chose to purchase a new door...I was not pressured into making this choice...I congratulated him on his baby girl"Aurora Grace"and so should you!!! I was referred to your service by a neighbor and it worked out well!! May I nominate Patrick as the "Employee of the Month" All in all --I can say is keep on " garaging " all day long!!! Looking forward to my new door!!!
- Christine Gust
Lancaster, NY
Michael did a great job. He found the trouble in minutes and corrected it.
- Edward Frost
Buffalo, NY
My techs name was Patrick. He was very businesslike, friendly and courteous. He explained the work to be done and the time it would take. I needed a new cable. I purchased the package for total garage repair(cable, rollers, springs etc.) he was very proficient in his job. When the work was done explained and showed me his work. I was very pleased. The old expression..you get what you pay for...rang true. As I am 66yrs old and with shoulder problems, it makes my day so much easier. One more comment was how fast your company responded to my call...within 3hrs after calling the job was completed. Thanks again, P Summerville
- Patrick Summerville
Derby, NY
One of the nicest guys I've ever had to deal with. Made the task of buying new doors easy. So far, I'm very satisfied with Precision Door.
- Gerry Riehle
Product:
East Amherst, NY
Fast service and quality repair. I have had this company work on my garage door twice and both times the service was high quality.
- Rob Silverman
Product:
Orchard Park, NY
Mike did an awesome job. was here quickly
- Chris & beth Dann
Product:
(716) 262-9696
(716) 262-9696(716) 508-4809
(716) 508-4809(716) 608-4491
(716) 608-4491(716) 817-5558
(716) 817-5558(716) 989-4215
(716) 989-4215(716) 402-5358
(716) 402-5358(716) 531-4518
(716) 531-4518(716) 608-4852
(716) 608-4852
I was very please with the whole process Prescision Door Service had to offer. Mike my tech called to leave me a message that he was running late due to his schedule. I thought this was awesome that he made time to do a follow up call. When Mike was on site his quality of trouble shooting a solution was 10 out of 10 performance. He answered all my questions and completed the whole job quickly. I was very please with his work. Awesome job!!! I would recommend Precision Door Service to anyone. Great Job!!!
- Tim Connors