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about Precision Garage Door
Precision Garage Door of Buffalo NYhas received 2035 reviews, averaging 4.92 Stars:
Clarence, NY
I am not happy with the service I received today. I was quoted one price for the part of 250. When I questioned that, I was given a second quote of 150. I accepted the price of 150 and part was installed. I paid by charge and signed the ipad without seeing the invoice --my fault, although I did say before I signed --$150, correct?. When I checked my invoice it was 175. When I questioned the price,l, I received a call from the tech. He told me it was miss communication and that he told me it was 175. I will not recommended precision door to anyone as I feel I was deceived about the price. I should have asked to check the price before I signed the invoice, but I took him at his word. Very dissatisfied
- Frank Szczublewski
Frank, I apologize for the confusion. However, the technician insisted he gave you an estimated price before he looked up the price and then told you the correct price, which you repeated back to him. We normally don't play he said she said, but we issued you a refund regardless.
Product:
Niagara Falls, NY
Great service! My garage cables snapped at 7pm and I was able to get an appointment and fully repaired by 9-am the next morning!
- TRACY WERTH
Product:
Orchard Park, NY
I had a problem that was caused by just bumping the sensor slightly. The company was terrific in taking care of the problem. Thanks, Bill
- Ken Meier
Clarence, NY
I had a garage door damaged when my wife backed into it and then opened it. It was a complete disaster until a precision door tech came out and helped me remove it . The new door came in early and your tech installed it in no time and it looks great. I can tell that the door is high quality right down to the rollers and the workmanship, as far has the installation, is neat and complete. Thankyou for your assistance, patience and speedy service. Lou Mang
- Louis Mang
Product:
Buffalo, NY
Rob was a great technician. He was on time, friendly and very knowledgeable. He gave us all of our options and was very truthful with us. We would absolutely use Precision Door again and refer them to anyone we know.
- Chris Nebrich
Buffalo, NY
Eric was the gentleman that repaired my door. He was courteous, professional and didn’t try to oversell me. I will definitely use them again if I have any other issues.
- Jeffrey Kasarjian
Product:
Depew, NY
Called Precision Garage Door to repair a broken spring installed on the garage door installed on my new build less than 4 years ago by one of their competitors. They were able to send a technician out within hours, they had the materials in stock, the technician provided an honest assessment and product options without being pushy, and completed the repair safely in a timely manner. Thanks to Precision, and specifically to Mario, for a job well done.
- Jim Pazderski
Product:
Tonawanda, NY
Mario, the technician that was at my house was very professional, answered all my questions, he called and arrived on time, in fact he was early and I was very pleased with the service call, including the representative I spoke to initially.
- michael cary
East Amherst, NY
5. I'm happy with the work and the gentleman who came out to put it on were very good gentleman they did an excellent job and I'm very happy with precision
- Ron Deschenes
Buffalo, NY
I just had a new garage door installed and am very satisfied. Mario (sales rep), John and Colin (installers) all arrived on time and were very courteous and professional. The door is high quality and looks beautiful. Great company to deal with and I highly recommend Precision Door.
- Mary Ann P
Product:
Lockport, NY
I needed someone to come and look at the garage door opener that was previously installed by Precision and they came out the next day and replaced the unit. Everything is working now and the technician was super nice about it.
- Donna Wilson
Product:
Buffalo, NY
Good service. Opener was installed in one hour and technician explained everything thoroughly.
- Joseph Tuminno
Williamsville, NY
We had a great experience from beginning to end! We used online chat and they were able to send us someone within a few hours. Our technician, Eric, did an excellent job of explaining everything to us. He gave us multiple options, as well. We replaced our garage door opener, sensors, cables, springs, and keypad (everything but the door, pretty much). The service was performed the same day and we’re very pleased with the results!
- Christen Schulenberg
Product:
Buffalo, NY
I had never used Precision before. My usual company were unwilling to come for 3 days, so I called Precision due to their ad stating emergency same day services. I received a prompt call back, and they were at house within a little more than an hour. It turned out to be a major issue, and I wa given 3 options. I ended up with the most expensive one because it seemed to make sense. Door is far quieter than when it was news. Serviceman was courteious and professional. I am very pleased with results
- Jack Small
Product:
Lancaster, NY
The installers were great, had our new door up and running very quick.
- Pauline F Anderson
Product:
Lancaster, NY
Eric did a great job GIVE THAT MAN A RAISE
- Jim Darcy
Product:
North Evans, NY
Collin made a repair on our garage door,and his knowledge of the business and answed all of our questions convinced us to purchase a Precision garage door.
- James Kaczmarski
Product:
Buffalo, NY
Technician came out when expected, so one star! We had a chain that had come loose because two bolts had sheared off at the pulley assembly. The technician kept talking about checking the motor and how it would cost $149.95 an hour to do so. I told him it was NOT a problem with the motor, but rather the chain coming off the pulley. He kept saying he was first going to check the motor. Oh, and, hey! A new motor would cost $500 plus two hours at $149.95/hour to install it. I told him he could leave. Ended up spending $75 for a "service call" for no service because the technician would NOT stop talking about selling me a new motor. i was hoping for his expertise in fixing the existing problem, but... No. It was a sales call, pure and simple.
- Craig Davison
Craig I think there was some confusion because that is not how our pricing works. The bolts that sheared off at the pulley assembly are part of the motor. Needless to say if they are shearing off there is a significant issue. Replacing the bolts is not going to solve the cause of them shearing off. There is no additional charge on top of the motor cost to install the motor. Any work performed outside of the installation of the motor would have a charge.
Product:
Buffalo, NY
Excellent service from beginning to end. Called on a Saturday morning, they were at my home by 2pm. Eric (my technician) was polite, efficient, and well versed when taking the time to explain and show us issues!! I would recommend to anyone. And just to clarify, product purchased would not all multiple choices, we went with a package that included spring, rollers, and cables which included a 5 year warranty
- Barbara Meindl
Product:
East Amherst, NY
Wow! What service. First, when I called I never expected that an appointment could be made as quickly as this. I was emailed a message confirming the window I could expect the service person to come right after I hung up the phone. Shortly after that, I received a text message from the service person with the time he expected to come. Here's the shocker-it included a picture of the repair man. Great for seniors to be able to identify who's coming. He arrived ON TIME and introduced himself. The only entrance available was my front door. He offered to remove his boots before entering. Very thoughtful. He explained all of the options available to me and I selected the one that best fit my needs and level of use. No pressure on any options. I respect this. He was polite, respectful, and responsive to my specific needs. Th company has a great website that introduced the service folks and their managers. I really appreciated their use of technology (email, text, and even a live chat with a very polite help person). Finally, after visiting visiting the website, I found that they had an A+ rating with the BBB. I would recommend them to anyone and already let my sister know how we were treated. Great company.
- Joe Rizzo
Product:
Lockport, NY
I called Precision after reading so many satisfied customer reviews, and I can add my name to that list, as well. As our garage door lock would no longer engage and stay locked, Collin tried to repair it, but it wouldn't work, so he tried to replace it, but the new lock didn't cover the holes left in the garage door from the previous one, so he replaced it to cover the holes, and suggested the side lock which solved the problem. I was very happy with his work, and he left everything spotless, and I would definitely recommend him and Precision Door Service.
- Liane M
Buffalo, NY
I chose Precision because of the positive reviews I viewed on line. And I wasn’t disappointed. Eric came within an hour of my call for service. He was professional, accessed the problem promptly, listed out the choices for repair, and left me with the decision. I definitely would recommend Precision.
- Judy Mowry
Alden, NY
Mike was extremely professional. He diagnosed the problem and had things shipshape and working in short order, all the while sharing helpful maintainence information. I would heartily recommend Precision.
- Susan Potter
East Amherst, NY
Both visits (estimate & installation) were great. Techs were professional, explained everything and did a great job on the install. Door is beautiful and extremely quiet (we have to check to actually see if it opens/closes!) Great job guys!
- Joe Gilbert
Lockport, NY
good job. However, I was quoted a price over the phone prior to installation and I also printed a coupon from your website for $ 15 off of a installed garage door opener. Your technician upon consult with your office would not honor the coupon. Otherwise satisfied. Therefore I give you 4 stars out of 5.
- Tom Robson
Product:
West Falls, NY
Just had two new openers installed along with brand new hardware for my existing doors. My service tech Rob was very upfront, honest and matter of fact when it came to discussing what needed to be done. He did an outstanding job, very professional. I would highly recommend!
- John S.
Lewiston, NY
Very impressed with timely service--Tech. was here within 3hours of call--finished within 1 hour (at 8:00 pm !! )
- Larry Gee
Buffalo, NY
Technician Marior Umbach installed the Garage door motor for my home on 3/6/19. He did good work. Thank you for your work.
- Lan Yeh
Product:
Buffalo, NY
Great, quick, friendly service. More expensive than I anticipated, but problem resolved.
- Craig Connock
Product:
(716) 262-9696
(716) 262-9696(716) 508-4809
(716) 508-4809(716) 608-4491
(716) 608-4491(716) 817-5558
(716) 817-5558(716) 989-4215
(716) 989-4215(716) 402-5358
(716) 402-5358(716) 531-4518
(716) 531-4518(716) 608-4852
(716) 608-4852
Was more than satisfied with not only the customer service I received but Mario was fabulous. My spring had broken on my garage door they were at my house within 2 hours and it was fixed within one. I have nothing but good things to say about this company all the way around!! Will recommend them highly
- Lisa Williams